Job Opportunities at National Council of Churches of Kenya

Duties and Responsibilities:

• Reserve, register and assign rooms to guests, provide continuous source of information during their stay in the hotel
• Prepare and update guest bills on daily basis
• Handle booking correspondences
• Obtain feedback from guests & clients
• Supervise room racks, guest rack, reservation rack, guest room keys.
• Receive & distribute guest mail
• Review of existing standards & procedures while implementing new best practices to ensure a seamless delivery of front office service
• Solve guest’s problems to their satisfaction
• Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets
• Manage, schedule and supervise all the staff issues of front office department
• Promote sales and a full house status
• Prepare and submit daily departmental sales report to the accountant
• Conduct annual/quarterly appraisals for front office team
• Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic Qualification

• Kenya Certificate of Secondary Education (KCSE)
• Diploma in Front Office Operations/ Public Relations

 Specialized Training/Professional Qualifications

• Diploma in any other related area.

Other Competences:

• Ability to work long hours
• Mature and courteous
• Strong interpersonal skills and inter-cultural orientation with appreciation of different cultural and religious backgrounds of guests.
• Good communication skills with good command of English and Kiswahili
• Ability to handle all complaints with tact, courtesy and initiative

Relevant Job Experience

• Must have worked in a similar position for at least TWO years.

SUPERVISOR: Resort Manager

DUTY STATION: Jumuia Conference and Country Home Limuru

Duties and Responsibilities:

• Deliver monthly sales targets for specific market segments set by the Manager.
• Develop and maintain   information on business intelligence mainly focusing on consumer preferences, buying patterns, budgets and recommendations for growth.
• Feed and update booking system on a daily basis, recording and confirming all necessary changes.
• Develop and maintain good relationships with all clients with the aim of developing a loyal repeat client database.
• Produce weekly sales report on clients visited, new business sourced , debts collected and complaints received. In addition, produce a monthly summary sales report, reflecting total income generated.
• Participate in various trade fairs, workshops and seminars as required by the Manager.
• Perform any other duties that as may be assigned by management from time to time by your supervisor.

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic Qualification

• Kenya Certificate of Secondary Education (KCSE)
• Diploma in Sales and Marketing

 Specialized Training/Professional Qualifications

• Diploma in any other related area.

Other Competences:

• Driving license and competence
• Very smart appearance
• Mature and courteous
• Strong interpersonal skills and inter-cultural orientation with appreciation of different cultural and religious backgrounds of guests.
• Good communication skills with good command of English and Kiswahili
• Well developed database of contacts and social networks
• Ability to handle all complaints with tact, courtesy and initiative
• Good knowledge of potential source markets for the hotel industry and target sales activity mechanisms.

Relevant Job Experience

• Must have worked in a similar position for at least TWO years.

SUPERVISOR:                                    Maintenance Technician

Duties and Responsibilities:

• Clean assigned Resort facilities (i.e. the swimming pool, pool deck, equipment areas, locker room, showers)
• Inspect Swimming pool, deck, and mechanical equipment  for the purposes of ensuring that it is suitable for safe operations, maintaining an attractive and clean condition, identifying necessary repairs.
• Evaluate equipment function for the purpose of maintaining facilities and complying with mandated health requirements.
• Maintain Pool, including proper chemical and PH rate for the purpose of complying with mandated safety and health requirements.
• Assist in maintaining swimming pool equipment (e.g.  backwashing filters, pump equipment) for the purpose of ensuring equipment is in proper working condition
• Maintain record for the purpose of providing an up-to-date reference trail and/0r complying with mandated requirements
• Monitors inventory levels of chemical and other pool maintenance supplies for the purpose of ensuring the availability of supplies as needed
• Performs minor repairs to swimming pool equipment and facilities for the purpose of maintaining facilities and equipment in safe operating condition
• Assist with setup and/or movement of equipment (e.g. starting blocks, benches) for the purpose of ensuring availability for special events).
• Prepare purchase orders for the purpose of securing needed supplies.
• Responds to inquiries from Guests, Public Health Department and other relevant parties for the purpose of conveying information regarding swimming pool operations
• Stocks chemicals and other supplies for the purpose of maintaining adequate quantities and security of items.
• Perform any other duties as may be assigned by the management from time to time.

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic Qualification

• Kenya Certificate of Secondary Education (KCSE)
• Certificate in Swimming Pool Attendance

 Specialized Training/Professional Qualifications

• Excellent Communication skills
• Confidentiality and integrity

• Able to operate pool maintenance equipment and handle hazardous materials

• Ability to operate within a defined budget

Other Competences:

• Ability to work long hours
• Flexible
• Reliable

Relevant Job Experience

• Must have worked in a similar position for at least TWO years.

SUPERVISOR: Manager

DUTY STATION: Jumuia Hotel Kisumu, Jumuia Coffee House

MAIN PURPOSE OF THE JOB

Actively participate in the ongoing developments at Jumuia Resorts. Ensure all operational standards and internal policies relating to kitchen are kept up to date at all time, strive to improve food preparations, presentations, and menu selection in culinary areas of the Restaurant. Provide support, leadership, motivation, training, coaching and mentoring to all direct reports and subordinates. Create an environment of trust and respect through the empowerment of the Employees at all levels. Encourage high morale, Fosters teamwork and collaborating all team members.

Duties and Responsibilities:

• Responsible for all management of kitchen.
• Strive to continually food preparations and menu selection, supervise staff, with assistance make purches of raw food items, train apprentices and maintain a sanitary and hygienic enviroment for the preparation of food
• Actively work to minimize wastage/spoilage in all kitchen areas. Check and verify wastage report. Ensure monthly projections of results of for the kitchen are accurate and on target to expectations.
• Ensure all staffs have reported on duty
• Review costs analysis on a regular basis to ensure in line with budget and forecasts
• Actively gather and share appropriate market inteligentce on other properties as it relates to culinary information, ensuring Restaurant culinary offerings are current and keeping with new trends in the market place.
• In conjuction with the purchasing department, conduct regular meetings with food suppliers reviewing food products, price, quality and delivery to ensure best quality and value for Restaurant.
• Check stocks especially butchery, dairy products, dry goods, previosly day’s sales, food cost trends. Sort out the variances in stocks.
• Check menus for functions if any & delegate appropriately
• Ensure canteen service timing is adhered to & hygiene observed.
• Attend management briefing
• Ensure fridges are checked, cleand & food stuff arranged properly.
• Organize & supervice lunch preps.
• Ensure proper buffet set up, service& replenishing of food.
• Ensure kitchen is stocked, no missing items
• The key result areas to this post are set out in this job description. It should be noted that the Jumuia Resorts reserves the right to update the job desrciption from time ti time to reflect changes in or to the post after consultation about any proposed changes. Significant permanent changes in duties and responsibilities will require revisions to be made to this job description
• This JOB DESCRIPTION is not exhaustive, therefore the job holder may be required, from time to time to, to carry out tasks and when requested by Management.

HEALTH, SAFETY AND SECURITY

• Familiarize self with Organization Health and Safety Policies and promotes and complies with them
• Takes responsibility to rectify hazardous situations, reporting major areas of concern and expense to superiors
• Familiarize self with property safety, First Aid and Fire and Emergency procedures and actively enforce them.
• Ensure security incidents are reviewed and corrective measures implemented to prevent recuring incidents.

GENERAL

• Complies with the Organization’s corporate Code of Conduct.
• Familiarize self with the Organization values and model-desired behavior
• Perform task as directed by the Restaurant Manager in pursuit of the achievement of business goals.

CUSTOMER SERVICE

Demonstrate service attribute in accordance with industry expectations and Organization standards including:

1. Being attentive guests
2. Accurately and promtly fulfilling guests requests
3. Anticipate guest needs
4. Maintain a high level of knowledge which affect the guest experience
5. Demonstrate a service attitude
6. Taking appropriate action to resolve guest complaints

SELF MANAGEMENT

• Comply with Organizational rules and regulations contained in the Employment Handbook
• Comply with Organizational Grooming Standards
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximize orpportunities for
• self –development.

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic Qualification

• Kenya Certificate of Secondary Education (KCSE)
• Diploma in Food & Beverage

Specialized Training/Professional Qualifications

• Excellent Communication skills
• Confidentiality and integrity

Other Competences:

• Ability to work long hours
• Flexible
• Reliable

Relevant Job Experience

Must have worked in a similar position for at least TWO years in a similar position.

SUPERVISOR: Chef

Duties and Responsibilities:

• Assist in the preparation of food as directed by the Restaurant Chef or supervisiory team
• Ensure all food produced is in the line with kitchen recipes and standards.
• Ensure all kitchens are kept clean and tidy to current Health & Hygiene.
• Ensure all operating equipment, crockery, cutlery & glassware is hygienically and safely stored
• Follow the regular cleaning rosters and standards methods for deep of floors, walls, coolers, oven & operating equipment.
• To contribute to cost control through energy conservation and the careful use of water, cleaning materials and other appliances.
• Ensure garbage is collected and disposed of correctly from all kitchen areas each shift.
• Utilise safe and hygienic methods for the removal of dry and wet waste

JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

Level of Education/Academic Qualification

• Kenya Certificate of Secondary Education (KCSE)
• Certificate in Food & Beverage

Specialized Training/Professional Qualifications

• Excellent Communication skills
• Confidentiality and integrity

Other Competences:

• Ability to work long hours
• Flexible
• Reliable

Relevant Job Experience

• Must have worked in a similar position for at least one years in a similar position.