Job Opportunities at Britam

Job purpose

The role holder will be responsible for handling customer queries, complaints and instructions received through call and email communication

Key Responsibilities

• Interact with clients , intermediaries and service providers to ensure that the care is given within policy guidelines;
• Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost , cover benefits and duration;
• Respond to queries from clients, intermediaries and service providers through answering telephone calls, interviewing clients and verifying information.Liaise with underwriters on scope of cover for the various schemes benefits ;
• Ensure that medical scheme members are attended to round the clock;
• Prepare periodic care reports for management on medical matters/ issues;
• Perform any other duties as may be assigned from time to time;
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures with a QA score target 95%;
• Ensure clients outpatient approvals are issued via email as per SLA;
• Facilitate admissions and discharges appropriately;
• Maintains communication equipment by logging in interactions through CRM for traceability / visibility;
• Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines; and
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Requirement

• Diploma or Degree in Nursing or related medical field
• 3 - 5 years in a similar role
• Knowledge of insurance regulatory requirements
• Knowledge of Britam products and services
  
  

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

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Job Purpose

Growth of general insurance business to meet set annual premium targets

Key Responsibilities

• Secure new business through intermediaries
• Retain existing business as per set objectives
• Maintain excellent customer service to intermediaries and clients
• Service existing business and resolve customer complaints
• Follow up on renewals for general insurance business
• Forward proposal forms to underwriting department
• Follow up premium collections
• Prepare weekly and daily reports as required
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
• Respond to customer and client enquiries
• Follow up on commissions and claims issues emanating from intermediaries
• Recruitment of intermediaries as per set objectives
• Conversion of FA’s in branches to ensure all are placing general insurance business
• Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
• Training of intermediaries on general insurance products and submitting training schedules to supervisors.
• Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
• Creating strategic partnerships with intermediaries for maximum business support.
• Sharing of market intelligence with supervisor
• Work closely with underwriter and branch manager to achieve set objectives
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved delegated authority matrix

Requirement

• Bachelors’ degree in a business related field
• AIIK or ACII qualification
• 3-5 year’s relevant experience in the insurance industry

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Job Purpose

The role holder will be responsible for maintaining existing relationships with banks and generating new leads for Bancassurance business.

Key Responsibilities

Sales Management

• Clearly understands sales targets set, influences and drives the achievement of bancassurance sales through bank partners.
• Ensures Britam Products cross-selling takes place in new and existing business across all bank partners.
• Plans and executes exciting and innovative sales tactics.
• Identifies gaps/anomalies and develop ideas to rectify and improve performance by way of monitoring bank premium performance in line with set out targets.
• Assists in the development and repositioning on new product initiatives.
• Provides timeous feedback to the pro-active teams on queries/complaints and sales statistics.
• Advises and shares best practices, tactics and action plans with bank partners to close sales gaps.
• Acquire and retain profitable businesses in line with acceptable loss ratios.
• Provide quotations as and when required by intermediaries within set out time frames.
• Ensure premium payment for all closed sales are within the company’s set debtor’s days.
• Adhere to regulatory/ compliance and internal procedures in regard to bancassurance businesses.

Relationship building

• Builds, maintains and sustain business relationships with heads of bancassurance/Business development officers and Direct Sales teams.
• Active management of relationships with all bank partners to ensure smooth running of the distribution channels in delivering targets.
• Integrate well with all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team how to reach common and shared goals (work is done in team context).
• Takes personal responsibility for coaching and mentoring others.
• Receptive to constructive criticism, feedback and ideas from business partners, colleagues and subordinates.
• Applies knowledge, resources and experience to resolve problems.

Training

• Ensures competency-based training on products to our mutual bank partners (Across all lines of businesses) takes place as and when required. Knowledge
• Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into strategy relationships to drive sales from the bank partners
• A sound working knowledge of short term insurance sales principles and practices to manage and optimize portfolio retention and growth.
• In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
• A sound understanding of risk cycles pertaining to the Insurance industry.

Experience And Qualifications

• University Degree preferably in a business field from a recognized University with at least 3 years working experience in bancassurance/insurance industry.
• Professional insurance/sales/marketing qualification
• Good interpersonal and management skills
• Builds and maintains strong business relationships
• Experience of managing and/or working within a team that delivers
• Proven sales track record in the financial services industry
• Excellent Communication & Influencing Skills
• Builds and maintains strong business relationships and a Strategic focus
• Innovative, analytical Skills and takes initiative.

go to method of application »

Job Purpose

Growth of general insurance business to meet set annual premium targets

Key Responsibilities

• Secure new business through intermediaries
• Retain existing business as per set objectives
• Maintain excellent customer service to intermediaries and clients
• Service existing business and resolve customer complaints
• Follow up on renewals for general insurance business
• Forward proposal forms to underwriting department
• Follow up premium collections
• Prepare weekly and daily reports as required
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
• Respond to customer and client enquiries
• Follow up on commissions and claims issues emanating from intermediaries
• Recruitment of intermediaries as per set objectives
• Conversion of FA’s in branches to ensure all are placing general insurance business
• Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
• Training of intermediaries on general insurance products and submitting training schedules to supervisors.
• Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
• Creating strategic partnerships with intermediaries for maximum business support.
• Sharing of market intelligence with supervisor
• Work closely with underwriter and branch manager to achieve set objectives
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved delegated authority matrix

Job Requirements

• Bachelors’ degree in a business related field
• AIIK or ACII qualification
• 3-5 year’s relevant experience in the insurance industry

go to method of application »

Job Purpose

Growth of general insurance business to meet set annual premium targets

Key Responsibilities

• Secure new business through intermediaries
• Retain existing business as per set objectives
• Maintain excellent customer service to intermediaries and clients
• Service existing business and resolve customer complaints
• Follow up on renewals for general insurance business
• Forward proposal forms to underwriting department
• Follow up premium collections
• Prepare weekly and daily reports as required
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
• Respond to customer and client enquiries
• Follow up on commissions and claims issues emanating from intermediaries
• Recruitment of intermediaries as per set objectives
• Conversion of FA’s in branches to ensure all are placing general insurance business
• Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
• Training of intermediaries on general insurance products and submitting training schedules to supervisors.
• Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
• Creating strategic partnerships with intermediaries for maximum business support.
• Sharing of market intelligence with supervisor
• Work closely with underwriter and branch manager to achieve set objectives
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved delegated authority matrix

Requirement

• Bachelors’ degree in a business related field
• AIIK or ACII qualification
• 3-5 year’s relevant experience in the insurance industry