Career Opportunities at Spire Bank

Responsibilities

• Recruit new business clients and relationships for the bank.
• Maintain existing clientele and nurture existing relationships, with the provision of personalized service and fast response.
• Cross selling all the bank products.
• Efficient management of individual target and ensure deadlines on assignments are met.
• To identify the core markets for banks products and services so as to support planning, market segmentation and increase volume of deposits, assets, forex, cards and insurance.
• Providing information to clients with regards to our services/products promptly both on telephone and on a one on one
• Ensuring that all existing files are up to date with regards to required documentation
• Handling incoming and outgoing mail and ensuring that the same reaches the intended recipient while ensuring that all walk in and call in clients are accorded effective, personalized and efficient service
• Management of the reception desk in the banking hall area and ensuring the reception is manned at all times
• Management of incoming and outgoing calls as well as general enquiries emanating from walk in clients
• Attend to customers’ queries regarding varying issues and forward them to the Relationship Manager or Branch Manager for action
• Maintenance of the banking hall, floor and queue management while ensuring that the banking hall is always presentable for customer use
• Stock banking hall with stationery and ensure reorder levels are in check
• Assist customers in foreign exchange transactions, account opening and queries.
• Provision of account balances to customers
• Monitoring and evaluating service standards in the Branch setting
• Organize customer calls and follow-ups for potentially new business.
• Preparation of all reports required to monitor work progress – daily, weekly and monthly.
• Market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs

Qualifications

• Bachelor’s degree in a business related field
• 2 years’ experience

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The Head of Finance and Administration is responsible for the all of the Bank’s fiscal operating results utilizing generally accepted accounting principles, such as cost accounting, budgets, and regulatory agency and government reports ensuring the safeguard of Bank assets.

Responsibilities

• Counsels senior management on fiscal control and profitability; prepares, presents and interprets financial reports in an accurate and timely manner. Clearly communicate monthly and annual financial statements
• Adheres to tax   laws and regulatory compliance to properly reflect the financial position of the Bank.
• Directs accounting department activities; provides leadership, training and supervision within the department; provides a high level of customer relations and service; and ensures compliance with Bank policies and procedures.
• The position of Head of Finance assists in attaining established Bank’s and department financial goals.
• Performs supervisory duties of department staff, coordinates staff for coverage in all related areas of the department.
• Responsible for managing all matters pertaining to Finance
• Responsible for ensuring integrity, accuracy and completeness of financial data.
• Supervising filing of statutory returns to regulatory authorities
• Update and implement all necessary business policies and accounting practices; improve the finance department’s overall policy and procedure manual. Effectively communicate and present the critical financial matters to the board of directors.
• Manage cash flow and forecasting. Implement a robust contracts management and financial management/ reporting system; Responsible for ensuring integrity, accuracy and completeness of financial data.
• Coordinate and lead the annual audit process, liaise with external auditors and the finance committee of the board of directors; assess any changes necessary.

Administration Role

Responsible for the overall administrative functions to ensure efficient and consistent operations as the organization grows including:

• Working closely and transparently with all external partners including third-party vendors and consultants.
• Reviewing and ensuring compliance with all contracts entered into by the Bank.
• Evaluating and maintaining adequate insurance coverage to meet the changing needs of the organization.
• Ensuring that policies are timely renewed or replaced

Qualifications

• A University Degree in a business related field from a recognized university.
• A Master’s Degree in any relevant field will be an added advantage.
• Fully qualified Accountant (CPA, ACCA, ACA or equivalent).
• At least 3 years management experience in a busy environment, which should include financial planning and Management reporting.
• Sound knowledge of the financial industry, accounting principles and regulatory guidelines.
• Competencies in IFRS provisions & compliance, Strategic & financial planning, budgeting and monitoring thereof.
• Decision maker, Problem solver, Analytical ability & good numeric skills including use of automated solutions

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Overall responsibility

Develop and implement Business strategies to deliver performance and growth targets and maintain good business environment. As well as ensuring overall Branch Management; staff management, business growth and development, operational excellence.

Responsibilities

• Prepare the branch budget and strategy and ensure profitability.
• Establish and develop sales opportunities to achieve targets and meet customers’ expectations.
• Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns.
• Ensure Branch coordination; weekly and monthly meetings with RMs/RO`s, training of branch staff.
• Build and improve the quality of business and consumer clients.
• Make regular customer visits to retain existing customers and to build loyalty.
• Promote new business by selling banks products to new clients.
• Prepare and analyze credit applications for presentation to credit department.
• Manage and monitor team workflow at the branch in line with set targets.
• Ensure service delivery standards are maintained in the branch.
• Ensure branch staff comply with statutory regulations and bank internal procedure.
• Be involved in corporate social responsibility to improve visibility for the bank.
• Ensuring staff engagement through proper staff management, leave management, coaching and mentorship of the team.

Qualifications

• Bachelor’s degree in a business related field
• Banking/ ACCA/CPA (K)
• At least 5 to 6 years’ experience

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Responsibilities

• Increase the Bank’s visibility in the sectors through aggressive calling programmes, quality proposals, outstanding presentations and active participation in sector forums and activities.
• Acquisition of new customers and value of corporate deposits Products.
• Grow cheap and stable deposits as well as quality collection accounts from cash-rich organizations.
• Cross-sell other products of the Bank to the managed relationships so as to gain full control of clients business wallet for maximized return to the bank and value-adding solutions to the customer.
• To develop business and ensure that there is increased earnings, through the usage of all Banks’ products.
• To ensure that customer relations are maintained well to facilitate growth in number of customers, reduce complaints and also retain the existing customers.
• To be the principal point contact for the Bank’s relationship with a designated portfolio of corporate customers and non-customers.
• To ensure quality service delivery to corporate customers to achieve agreed service levels.
• Prepare and maintain appropriate reports.
• Employ proactive relationship management and effective customer service for full retention of existing client business.
• Develop customized and innovative products for particular customer segments that meet and exceed customer expectations/needs while maximizing the Banks profitability.
• Keep constant close touch with the clients, key business influencers in the market and relevant Government Ministries to keep abreast of developments in the market.

Qualifications

• At least 3 years’ experience in Banking, preferably in Corporate banking or Institutional Banking
• Bachelor’s degree in a business-related field
• AKIB/ACIB/MBA