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  • Project Officers at Catholic Relief Services

  • Posted on: 1 October, 2019 Deadline: 9 October, 2019
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  • Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

     

    Project Officer (Accountability& Learning)

     

    Ref Number

    Isiolo (REF:2019/083)
    Marsabit (REF:2019/082)

    Background:

    CRS is leading a consortium of international non-governmental organizations, local implementing partners and international/ national research institutions to implement a five-year USAID Office of Food for Peace (FFP) Development Food Security Activity (DFSA) called Mfumo Imara Lishe Endelevu (MILE). The overarching goal of this multi-sectoral activity is to sustainably reduce levels of acute malnutrition in Kenya’s arid and semi-arid lands (ASALs), focusing on Isiolo and Marsabit counties. The activity will be implemented in two phases:

    • Phase I (1.5-2 years) Research, test approaches and collaboratively design a context-sensitive, multi-sectoral activity that sustainably reduces acute malnutrition
    • Phase II (3- 3.5 years): Activity Implementation and System and Institutional Strengthening

    Job Summary:

    The Project Officer - Accountability and Learning will provide day to day accountability and learning support to a range of MILE stakeholders, including project design and MILE implementation issues, in line with CRS program quality principles and standards, donor guidelines, and industry best practices, to help advance the delivery of responsive, high-quality programming to the poor and vulnerable. S/he will ensure that the project consistently applies strong accountability systems and guidelines that enable effective listening to and understanding of the diverse needs of the women and men, girls and boys we serve, to help ensure that those perspectives and needs are reflected in the project’s decision-making processes and interventions. S/he will facilitate the effective use of emerging information and support the development and institutionalization of information and knowledge products, to continually improve the quality of CRS work and maximize the benefits to the people we serve.

    Roles and Key Responsibilities:

    • Play a leadership role in embedding and supporting a culture of learning and adaptation across MILE initiatives at county level.
    • Support, and in some cases lead at the County level, compliance with agency and donor Accountability and Learning systems, processes and requirements, including agreed MEAL Detailed Implementation Plan activities – in close liaison with project leadership.
    • Take an active lead on all MILE consortium accountability and learning activities at county level.
    • Facilitate county government and partner organizations to establish, implement and support effective, user-friendly, sustainable feedback and response mechanisms that are accessible to all community members. Share significant findings with MILE and CRS MEAL teams on a timely basis, to support project responsiveness and adaptation (as guided).
    • Help to guide and support quality data gathering, management and analysis, including through qualitative and quantitative approaches.
    • Facilitate the engagement of county government, partner organizations and other key actors in processes to identify, document and share MILE achievements, lessons learned, success stories and good/ best practices. Help to identify significant key learning that can be leveraged for publication, incorporated into program decisions, adaptations and annual plans, and shared both internally and externally for learning purposes.
    • Facilitate and support county government, partner organization and other key actor (as advised) efforts to lead collective analysis and reflective review discussions on MILE developments and results, to contribute field-based insights and learning to project discussions, to facilitate timely programmatic adjustments and evidence-based decision-making, and to proactively contribute to learning at county and wider levels.
    • Document and disseminate field-based perspectives, experience and emerging findings, to strengthen MILE project learning and responsiveness. Ensure the same are regularly shared with the SPO and MILE Strategic Learning Lead in a timely manner (as guided).
    • Foster respectful relationships and sustained dialogue regarding ongoing project interventions and initial results, with and among community members and other stakeholders.
    • Build and strengthen the capacity of county MILE, government and partner organization staff in accountability and learning, including raising awareness on CRS accountability and learning policies and procedures and Humanitarian Accountability Partnership (HAP) standards, among others (as advised). Support key actors to ensure effective implementation of the same.
    • Remain flexible and open to taking on new responsibilities as MILE unfolds and progresses, especially as requested/ guided by the SPO and Strategic Learning Lead.

    Basic Qualifications:

    • Bachelor’s degree in the Social Sciences; Demography, Sociology, Statistics or another MEAL-related field. Master’s degree is an added advantage. Additional education may substitute for some experience.
    • Minimum of three years of relevant work experience in accountability and learning, Participatory Development or Adult Learning, ideally with an international NGO working with county governments.
    • Experience setting up and implementing accountability and learning systems is required.
    • Experience analyzing data and contributing to progress reports, including narrative reports, essential.
    • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems, knowledge-sharing networks is required.

    *MEAL Competencies:**

    • Demonstrates basic knowledge and ability and, with guidance, can apply MEAL in design, Evaluation, Learning, Analysis and critical thinking and MEAL in management competencies in common situations that present limited difficulties.
    • Demonstrates solid knowledge and ability, and can apply Monitoring, Accountability and ICT4MEAL competencies, with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.

    Required Languages: Excellent written and verbal communication skills in English

    Travel Required: Must be willing to travel up to 50% of time

    Knowledge, Skills and Abilities:

    • Strong team player, with significant experience working in collaboration with diverse stakeholders.
    • Observation, active listening and analysis skills with ability to make sound judgment.
    • Strong interpersonal-communication and relationship management skills, seen in the ability to work closely with local partners, county governments and community members.
    • Attention to details, accuracy and timeliness in executing assigned responsibilities.
    • Strong critical thinking and creative problem-solving skills.
    • Proven leadership competencies and experience, including the ability to take initiative.
    • Proactive, results-oriented and service-oriented.
    • Strong facilitation, presentation, training and mentoring skills and experience.

    Preferred Qualifications:

    • Professional training on accountability, protection and learning.
    • Experience designing and implementing accountability and learning systems for county governments.
    • Experience in participatory action planning and community engagement a strong advantage.
    • Experience and skills in multi-stakeholder processes, partner relationship management and development project support is a plus.
    • Experience in using data analysis software (e.g. SPSS, STATA, EpiInfo or Nutrisurvey).
    • Experience in using mobile-data collection and management software (e.g. ODK, Commcare, Iform builder, Kobo) an advantage.

    Agency-wide Competencies (for all CRS Staff):

    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

    • Integrity
    • Continuous Improvement & Innovation
    • Builds Relationships
    • Develops Talent
    • Strategic Mindset
    • Accountability & Stewardship

    Supervisory Responsibilities: None. Might periodically supervise external enumerators

    Key Working Relationships:

    Internal: Senior Project Officer (Accountability and Learning), Other MILE MEAL and technical staff

    External: Community members, partner staff, county government staff, other local stakeholders, MEAL staff from other peer agencies

    Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

    ****Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.*

    go to method of application »

    Senior Project Officer (Accountability& Learning)

     

    REF:2019/084

    Background:

    CRS is leading a consortium of international non-governmental organizations, local implementing partners and international/ national research institutions to implement a five-year USAID Office of Food for Peace (FFP) Development Food Security Activity (DFSA) called Mfumo Imara Lishe Endelevu (MILE). The overarching goal of this multi-sectoral activity is to sustainably reduce levels of acute malnutrition in Kenya’s arid and semi-arid lands (ASALs), focusing on Isiolo and Marsabit counties. The activity will be implemented in two phases:

    • Phase I (1.5-2 years) Research, test approaches and collaboratively design a context-sensitive, multi-sectoral activity that sustainably reduces acute malnutrition
    • Phase II (3- 3.5 years): Activity Implementation and System and Institutional Strengthening

    Job Summary:

    The Senior Project Officer (SPO) - Accountability and Learning, will support the Strategic Learning Lead (SLL) to develop and nurture a responsive learning culture across MILE, on an on-going basis, to foster timely program adaptation and strengthened results and outcomes at all levels. S/he will also support the implementation of various accountability and learning guidelines, processes and systems for MILE, in line with CRS program quality principles and standards, donor guidelines, and industry best practices, to advance the delivery of high-quality programming to the poor and vulnerable. S/he will work closely with the SLL to establish and actively support related processes, systems and products (especially at County levels), to help institutionalize the effective use of emerging data, information and knowledge products (evidence), to ensure that MILE delivers responsive, well informed and high-quality programming, and continuously works to improve the impact of its programming through effective, adaptive and innovative approaches to maximize the benefit to intended beneficiaries.

    Roles and Key Responsibilities:

    • Play a significant supporting role to establish and nurture a culture of learning across MILE actors and initiatives, especially at County levels, to help strengthen the consortium’s evidence base, responsiveness and adaptation on a sustained basis, under SLL guidance.
    • In collaboration with the Strategic Learning Lead, facilitate MILE staff/ actor reflection and learning sessions (including after-action reviews, learning to action discussions, quarterly reflection sessions etc.) and learning events, for critical reflection and the documentation of achievements, challenges, good practice and lessons learned, and supporting key actors to lead and facilitate the same.
    • Contribute to quality Accountability and Learning system design, budgeting and implementation, including the management of tools and methods appropriate to the scope, context, and technical requirements of MILE initiatives. Review related developments in line with donor and CRS guidance.
    • Help ensure MILE actor compliance with agency and donor Accountability and Learning requirements, guided by the MILE Learning Strategy/ Agenda and the agreed MEAL Detailed Implementation Plan activities, in close liaison with project leadership.
    • Provide guidance to develop, implement and support effective mechanisms for collecting and responding to feedback from communities and other project participants.
    • Provide leadership, guidance, and support to MILE staff to review and refine accountability and learning practices on a periodic basis, to address gaps and challenges that arise.
    • Develop, oversee and support the implementation of systems and guidelines for the documentation and dissemination of field-based perspectives and emerging findings, to foster project learning.
    • Work with colleagues to ensure quality data gathering, input and management, qualitative and quantitative analysis, critical reflection and the ongoing use of MEAL data results, through appropriate management and active support to agreed processes and mechanisms.
    • Support the Strategic Learning Lead to implement an effective MILE learning agenda. Includes supporting the incorporation of emerging MILE and related learning (from both research and practice) into on-going processes, practices, decision-making and planning, as appropriate.
    • Foster respectful relationships and dialogue regarding ongoing project interventions, learning and results, with community members and stakeholders at all levels.
    • Build the capacity of MILE, government and partner organization staff in accountability and learning to address their job requirements, including raising awareness and supporting on CRS accountability and learning policies and procedures and Humanitarian Accountability Partnership (HAP) standards.
    • Advance the use of Information and Communication Technology for Monitoring Evaluation Accountability and Learning (ICT4MEAL) within MILE, by working closely with the ICT4MEAL officer to design and effectively use new and existing information and knowledge systems to foster the delivery of quality services.
    • Remain flexible and open to taking on new responsibilities as MILE unfolds and progresses, especially as requested and guided by the Strategic Learning Lead.

    Basic Qualifications:

    • Bachelor’s degree in the Social Sciences; Demography, Sociology, Statistics or another MEAL-related field. Master’s degree is a plus. Additional education may substitute for some experience.
    • At least 4 years of Participatory Development or Adult Education experience.
    • Minimum of 4 years of relevant work experience focused on accountability and learning, ideally with an international NGO working with county governments.
    • Significant professional training and experience on accountability, protection and learning/ adult learning.
    • Significant supervisory experience.
    • Significant capacity development experience and achievements.
    • Experience setting up and implementing accountability and learning systems.
    • Experience in participatory/ action planning, community engagement or similar.
    • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems, knowledge-sharing networks.

    MEAL Competencies:

    • Demonstrates solid knowledge and ability, and can apply MEAL in Design, Monitoring, Evaluation, Accountability, Learning, Analysis and critical thinking, ICT4MEAL and MEAL in management competencies, with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.

    Required Languages: Excellent written and verbal communication skills in English

    Travel Required: Must be willing to travel up to 50% of time to Isiolo and Marsabit

    Knowledge, Skills and Abilities:

    • Strong team player, with significant experience working in collaboration with diverse stakeholders.
    • Observation, active listening and analysis skills, with proven ability to make sound judgment.
    • Strong inter-personal communication and relationship management skills, seen in the ability to work closely with local partners, county governments and community members among others.
    • Attention to details, accuracy and timeliness in executing assigned responsibilities.
    • Strong critical thinking and creative problem-solving skills.
    • Demonstrable commitment to self and team learning and capacity development.
    • Ability to take initiative; proactive, results-oriented and service-oriented.
    • Proven leadership skills and competencies.
    • Strong facilitation, presentation, training, support and mentoring skills, especially in multi-stakeholder contexts.
    • Proven ability to multi-task and meet deadlines.
    • Strong narrative reporting skills.

    • Ability to adapt, prioritize and remain responsive to unfolding circumstances and needs.

    Preferred Qualifications:

    • Experience designing, implementing and supporting accountability and learning systems for county governments is an added advantage.
    • Experience and skills in partner relationship management and development project support.
    • Experience using data analysis software (e.g. SPSS, STATA, EpiInfo, Nutrisurvey).
    • Experience using mobile-data collection and management software (e.g. ODK, Commcare, Iform builder, Kobo).

    Agency-wide Competencies (for all CRS Staff):

    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

    • Integrity
    • Continuous Improvement & Innovation
    • Builds Relationships
    • Develops Talent
    • Strategic Mindset
    • Accountability & Stewardship

    Supervisory Responsibilities:

    Oversees work of two-MILE Project Officers (A&L). Close liaison with Senior Project Officer (ICT4MEAL)

    Key Working Relationships:

    Internal: Strategic Learning Lead, Other MILE MEAL and technical staff

    External: Community members, partner staff, county government staff, other local stakeholders, MEAL staff from other peer agencies.

    Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

    ****Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation

    go to method of application »

    Senior Project Officer - Accountability, Learning & Knowledge Management

     

    Ref.2019/029

    Background:

    CRS is implementing a 5-year Orphans and Vulnerable Children (OVC) program, MWENDO, which seeks to empower local and county-level OVC stakeholders to strengthen the formal and informal HIV and child protection systems and services and the linkages between them, including cross-sectoral service referrals and coordination to ensure quality service delivery for OVC and their households.

    Job Summary:

    Reporting to the M&E Specialist, the Senior Project Officer – Accountability, Learning & Knowledge management will lead the development and implementation of a holistic learning, knowledge management and accountability strategy for MWENDO. The SPO will coordinate, plan and implement program learning and accountability activities for MWENDO with an aim of ensuring project improvement. The SPO will set-up mechanism to facilitate adaptive management by staff at all levels within the MWENDO program. S/he will collaborate to development and dissemination of audience-specific learning and accountability products to various audience including target beneficiaries, Government staff, other and I/NGOs. The SPO will also ensure that learning is incorporated into project design by organizing opportunities for reflection, learning and action planning to ensure program adaptation.

    Job Responsibilities:

    • Coordinate the development of a program learning agenda for MWENDO with stakeholder buy-in that ensures the program and its partners continually learn for program improvement.
    • Develop and guide implementation a comprehensive knowledge management plan that ensure effective capturing, storage and dissemination of project both tacit and explicit knowledge within MWENDO
    • Guide the generation of technical evidence base to address MWENDO’s learning priorities by guiding the conduct of operations research, comprehensive literature reviews and qualitative data collection processes.
    • Work with the MEAL specialist to facilitate annual review of MWENDOs theory of change and logical framework to ensure that learning and contextual changes are incorporated into project implementation.
    • Work closely with MEAL specialist to establish of a program’s intranet comprising of a searchable knowledge database of emerging practices, tools, and reports for CRS and partner staff to access for learning and adaptive management.
    • Develop and implement a broad set of tested knowledge management tools, models and approaches in line with knowledge management needs of Mwendo program.
    • Leverage and enhance the CRS’s existing internal knowledge management systems and platforms (e.g. the CRS SharePoint site) to upload and share information
    • In collaboration with the project communications specialist, guide project teams to document audience-specific learning products including journal articles, videos, case studies, success stories and disseminate these using various channels such as peer reviewed journal article, community meetings, and project’s intranet.
    • Contribute to reviewing, editing and writing of key program reports for internal and external audience.
    • Work with MEAL Specialist to guide evaluation and documentation of projects including gathering of qualitative information, success stories, case studies, lessons learned, and other relevant information, ensuring they are appropriately packaged, stored, and shared
    • Participate in internal and external collaboration and knowledge sharing meetings to ensure key learning is captured and disseminated across MWENDO staff and partners
    • Assess and develop strategic relationships with various stakeholders in the Counties such as government, donors, other NGOs and communities to facilitate knowledge sharing through meetings, conferences, field exchange visits, social media and other online forums
    • Work with MEAL specialist to organize quarterly learning events between CRS and partner staff to jointly analyze and reflect on monitoring data in order to produce action items with assigned responsibilities.
    • Provide capacity strengthening to LIPs and staff to appropriately package promising practices, develop and submit conference abstracts and prepare quality posters and oral presentations based on conference guidelines
    • Identify and provide capacity CRS and partner staff in effective communication, documentation and reporting for improved project outcomes, including training, and mentorship of staff.

    Agency-wide Competencies (for all CRS Staff):

    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

    • Integrity
    • Accountability & Stewardship
    • Builds Relationships
    • Develops Talent
    • Continuous Improvement & Innovation
    • Strategic Mindset

    Typical Background, Experience & Requirements:

    Education and Experience

    • Minimum of 5 years of experience in institutional learning, research, analysis, knowledge management and communication
    • Strong background in analysis and evaluation of development assistance programs and experience in the application of statistical methods
    • Experience working with international donor agencies, particularly USAID
    • Preferably, familiarity with USAID’s Collaborating Learning and Adapting methodology
    • At least a bachelor’s degree in a relevant field such as social sciences, international development and relief, development studies, or other related field. Advanced degree preferred
    • Experience engaging with and writing for a range of audiences, including governments and policy makers, multilateral agencies, and the public (national and international)

    Competencies:

    • Ability to ensure accountability to stakeholders through increased participation, functional accountability mechanism, responsive feedback mechanisms, and adherence to internal and external quality standards and requirements.
    • Ability to establish knowledge management and collaborative learning processes at the project level, generate evidence for project and programmatic learning that leads to action, decision making and influence.
    • Ability to engage with data, challenge biases and assumptions, pose thoughtful questions, pursue deeper understanding of evidence through reflection and perspective taking, and make informed programming decisions

    Personal Skills

    • Ability to learn, active listening and analysis skills with ability to make sound judgment
    • Good relationship management skills and the ability to work closely with local partners and community members
    • Presentation, facilitation, training, and mentoring skills
    • Attention to details, accuracy and timeliness in executing assigned responsibilities
    • Strong critical thinking and creative problem-solving skills
    • Proactive, results-oriented and service-oriented

    Required/Desired Foreign Language

    Excellent written and verbal communication skills in English, able to and edit reports

    Travel Required

    Up to/Approximately 40% of time

    Key Working Relationships:

    Supervisory: None

    Internal: Technical Advisors, Project Officers, Other CP MEAL and M&E staff

    External: Community members, partner staff, other local stakeholders, MEAL staff from other peer agencies

    Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

    ****Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.*

    Method of Application

    Written applications indicating the reference number of position applied for and CV including day-time contact phone numbers, as well as names and contact information of three references should reach the below-mentioned by Close of Business Wednesday October 9, 2019.

    Human Resources Manager
    Catholic Relief Services – Kenya/Somalia Program

    E-mail : Crskenya-hr@crs.org

    Note: Catholic Relief Services (CRS) does not charge any fees from applicants for any recruitment. Further, CRS has not retained any agent in connection with this recruitment

    CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation

    CRS is an Equal Opportunity Employer

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