Guest House Sales & Relations Officer at Aon Hewitt

• Market the facility to bring in new customers for accommodation, conferencing and other outdoor activities.
• Handle guest complaints and concerns in an efficient and timely manner.
• Coordinate and perform guest relations tasks to ensure excellent customer relations to the guests.
• Come up with sales strategies to increase the facility revenues such as online booking and other competitive market tactics
• Maintain up-to date information on room rates, current promotions, offers and packages
• Ensure excellent housekeeping by supervising the cleaners.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier functions as required.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Ensure good food production by supervising the chefs and food service to the guests.

Job Specifications

• A diploma in relevant field especially in business management.
• Minimum 4 years’ experience in hospitality industry and in a relevant position
• Must be guest service focused and a team player.
• Must have a strong business development skills and able to meet sales targets
• Must have strong organization and interpersonal skills
• A person with positive attitude and outgoing personality.
• Must have professional in demeanour and presentation.
• Self-motivation and  independently working  competencies are required
• Strong interpersonal and organizational skills