Alternative Banking Channels Officer at Caritas MFB

Responsibilities for the Banking Channels Officer Job

• Implement Alternate Delivery Channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets.
• Ensure operational efficiency and a seamless product relationship experience for customers.
• Accountable for managing the channels and maximizing performance as well as profitability.
• Driving and managing crossselling of all retail products and services through the alternative channels.
• Recommend pricing, promotions, sales targets and programs to meet and maximize revenue targets.
• Lead Alterative Channels Call centers, taking overall responsibility for the business performance of the call centers:
• Monitor and review Digital Financial Services, customer feedback and post launch concerns.
• Formulating and implementing sales initiatives and marketing strategies
• Engaging and manage vendors and third party potential partner relationships through the product life cycle.
• Proactively identifying opportunities for growth and translating those into value proposition.
• Research and analyzing important industry and market intelligence in relation to market trends and future product development.
• Continuously contribute to systems and service improvement by coming up with new services and products.
• Undertaking User Acceptance test on the enhancements and new system development.
• Coordinate and ensure adequate after the installation / setup training of clients on alternative channels across the bank’s network.
• Hold monthly meetings with assigned branches to review performance every once a month and provide a return.
• Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.

Qualifications for the Banking Channels Job

• University graduate preferably in Business Information Technology, Management Science or Finance: Expert in competencies required.
• At least 4 years established prior experience in digital financing/alternative banking channels.
• Strong Interpersonal skill with the ability to quickly build relationships internally and externally.
• A creative, Innovative and critical thinker who can identify both short and long term revenue enhancement opportunities.