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  • Posted: Jan 6, 2017
    Deadline: Jan 15, 2017
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    Whether it's a hot coffee in the morning or tea masala, served with fried liver and chapati, sausages, samosas or nicely done fried eggs, Al-Yusra is the place to start your great day. Once an Al-Yusra always an Al-Yusra, we won't tell you to come back again no we won't, but our great food will make you come back again and again. If your a fan of fast foods ...
    Read more about this company

     

    Team Leader / Floor Supervisor

    Job Purpose: To oversee the smooth running of the Restaurant, and all other Food and Beverage outlets.

     

    They will also be in-charge of the daily operations of the Waiters / Waitresses and Stewards, while maintaining the set standards for guests’ satisfaction, quality assurance and asset protection

    Main Responsibilities

    • In charge of all junior staff working within his/her section including Waiters, Waitresses and Stewards.
    • Training of waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.
    • Tasking staff working under him /her by coming up with the outlets opening and closing duties and distributing each among staff.
    • Recommends staffing requirements in the restaurant.
    • Ensures the restaurant is clean at all times including all the windows, wall hangings and drinks cabinets.
    • Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.
    • Arranges and holds briefings on a daily basis before service.
    • Ensures the safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.
    • Ensure all plants are watered and are in good conditions.
    • Check service staff uniforms and general grooming and ensure all uniform requirements are met.
    • Check table symmetry, tilting and alignment in all stations.
    • Reports any repairs to the management for necessary action.
    • Ensure the utmost cleanliness of the restrooms, and fill in the hourly washroom checklists after inspection.
    • Update the timetable and daily shift allocations.
    • Handle all customer complaints using the 4 step procedure.
    • Report all kinds of disciplinary issues .i.e. lateness, absconding, theft, insubordination and any other gross misconduct
    Key Performance Indicators of this Position
    • Constantly monitor performance of all staff working under his/her section including Waiters, Waitresses and Stewards.
    • Trained waiters in the use of computerized point of sale system, food and menu knowledge and top class service techniques.
    • Daily allocation of tasks to junior staff by coming up with the outlets opening and closing duties and distributing each among staff.
    • Accurate and up to date record of the restaurant inventory including chairs, tables, cutlery, crockery and crystals.
    • Forecast and develop quarterly staffing plan for the restaurant.
    • Monitor daily cleaning of the restaurant including all the windows, wall hangings and drinks cabinet.
    • Inspects the food before it goes to the guest and ensures it is of the right quality and quantity.
    • Arranges and holds briefings on a daily basis before service.
    • Safety and proper use of all the equipment within the restaurant including Television sets, fridges, computers and all other electronics.
    • Safe custody for all restaurant keys and the restaurant safety.
    • Take necessary action on reported repair and maintenances needs within 24 hours.
    Job / Functional Skills
    • Ability to work efficiently under pressure
    • Analytical skills and attention to details
    • Leadership and integrity
    • Good communication skills
    • Interpersonal skills and team spirit
    • Supervisory and people management skills
    • Conflict resolution skills
    • Passion for customer service and staff motivation
    • Good computer skills
    Academic Qualifications & Experience
    • Diploma/Degree in Food and Beverage service and sales or Service Advanced from a recognized institution
    • Two years’ work experience on supervisory level in a restaurant set up

    Method of Application

    Interested persons should send their application letter and an updated CV to hr@alyusrakenya.com clearly indicating the position and DESIRED SALARY NOT later than 15th January 2017

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