Manager Card Systems at KCB Bank Kenya

Job Description

Reporting to Senior Manager, Digital Channels, the position is responsible for maintaining an efficient card system by providing operational assistance and guidance in IT related areas to the Card Center team; ensuring compliance of the card management system with payment associations (VISA & MASTERCARD).

• Provide leadership to KCB CARD-IT team and prepare duty schedules.
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
• Collect and account for transactions acquired through merchant establishments, ATMs and other sources.
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
• Ensure full availability of the card systems as required by users
• Keep track of systems and user related issues and attend to them promptly.
• Perform system upgrades and apply system patches promptly received from system vendors

Requirements

• A Bachelor’s Degree in Computer Science or any Information Technology related field from a recognized and reputable University.
• A Master’s degree or professional IT certifications in a related field will be an added advantage.
• A minimum of 3 years hands-on experience in the support of systems in a banking environment.
• At least 2 years’ experience supporting transaction processing systems such as ATMs, agency and mobile banking
• Experience in the support of Card IT systems.
• Experience in the management of IT projects.
• Demonstrate a strong understanding of card systems and related infrastructure as a business delivery channel
• Hands on experience in the management of a data backup and recovery strategy.
• Excellent Analytical and Problem-Solving Skills
• Excellent communication skills
• A team player with strong self-drive