Senior Assistant Customer Service at Africa Management Solutions Limited (AMSOL)

Our client is looking for a professional, highly driven and results oriented individual to competitively fill the position of Senior Assistant Customer Service .Reporting to the Assistant Manager, Customer Service Manager, the ideal candidate will be responsible position for ensuring excellence in customer service delivery to enhance business growth.

Job Responsibilities

• Responding to customer queries on prices, product availability and  any other account information;
• Acting as the liaison for the department with other departments;
• Receiving, logging and seeking solutions to customer queries and complaints and ensuring turn around closure of issues as per the Service Charter;
• Following up on customer orders.
• Preparing report on previous day’s  activities and reports on lost opportunities through unserved orders;
• Responding empathetically to customer complaints/feedback, while recording details;
• Ensuring that the complaint is eventually closed out to the satisfaction of the customer;
• Escalating emergency calls to the relevant employee/s or departments;
• Calling designated account customers on regular basis to confirm fixed delivery schedule orders prior to delivery; and
• Assisting in marketing activities of the Corporation.

Qualifications

• Diploma in Customer Service or Communications or Business Administration or any relevant field
• At least 3 years relevant experience in busy customer service environment

Desired Attributes:

• Good relationship building skills
• Good Customer Service Skills
• Good communication skills
• Good negotiation skills
• Well-developed interpersonal skills
• A high degree of integrity, responsibility and confidentiality;
• Good interpersonal skills;
• Problem solving skills; and
• Computer competency.