Relationship Officer-Asset Finance at Commercial Bank of Africa Ltd (CBA)

DEPARTMENT: BUSINESS MANAGEMENT

REPORTS TO: TEAM LEADER-ASSET FINANCE

JOB PURPOSE STATEMENT

To drive, sell and manage Asset Finance in the bank and ensure efficient customer service and support at all times, revenue collection and recognition as well as timely production of management information and reports.

This incorporates: Sources of business from Motor and Asset Suppliers, collating all the necessarily security documents, visiting existing and new customers, and coordinating with Relationship / Business Development / Branch teams in preparation of proposals.

KEY RESPONSIBILITIES

• Growth of income from Asset Finance. (20%)
• Growth of customer base for Asset Finance. (20%)
• Growth of volumes from Motor and Asset Suppliers. (20%)
• Visiting customers, Motor and Asset Suppliers. (20%)
• Liaise with internal functional partners to ensure support to Relationship / Business Development / Branch Teams. (10%)
• Derive insights to competitor strategies and take proactive steps. (5%)
• Adherence to and application of Group policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment. (5%)

COMPETENCE REQUIREMENTS

• Technical skills to effectively perform sale and marketing activities/tasks for Asset Finance in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge of Asset Finance industry and emerging market trends
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University degree in business management related field, preferably in Marketing, Finance or Management.
• Two years’ experience working within the Banking Industry in a Relationship Management team (Asset Finance / Corporate / SME).
• Relevant professional qualification in Banking, Finance and Business Management is an added advantage.
• Working experience in Asset Finance department is an added advantage
• Knowledge and formal development in application of appropriate communication, negotiation and presentation techniques.