Workshop & After Sales at Sheer Logic

Job Responsibilities

• After Sales Service Reception and Workshop management and coordination;
• Technical supervision and technician development;
• Define daily activity planning, supervise services completing and quality levels;
• Workshop productivity and capacity follow-up and improvement;
• Guarantee the quality of service provided and monitoring of improvement;
• Develop Customer Relations Management Activities;
• Define and implement 5’s activities;
• Push spare part sales;
• Warranty Control.

Qualifications

• Degree in Mechatronics is highly preferred;
• At least 5 years’ Experience in similar functions in a recognized workshop;
• Technical Knowledge to ensure right levels of service quality and fix it right at first time;
• Ability to be organized, proactive and resilient;
• Ability to communicate, interpersonal relationship, team management and focus on general and specific objectives;
• Love for teamwork and ability to adapt;
• High organizational capacity and orientation for continuous improvement;
• Proactive and strong orientation to reaching goals;
• Ease of communication and interpersonal relationship, commitment and interaction with customers;
• Responsible, resilient and dynamic; and
• Knowledge of Office and Information Systems.