APIOPS Analyst at NCBA Group

Job Purpose Statement

This technical role involves defining, deploying, and monitoring APIs using the bank's standards. The role requires understanding the business capabilities of APIs, identifying which client applications need access, and why. Collaboration across functional units is essential to identify gaps in the current ecosystem and processes. The role also involves evaluating API performance, identifying potential bottlenecks, developing solutions, and implementing them with the help of developers. Additionally, the role includes testing and evaluating both functional and non-functional requirements for new and existing software. Strong interpersonal skills and the ability to work as part of an agile team are crucial to ensure quality throughout the development process.

Key Accountabilities (Duties and Responsibilities)

API Ops (40%)

• Design, develop, and continuously improve API integration platforms.
• Create detailed API documentation, including requests, responses, and error handling.

API Documentation (10%)

• Contribute to the creation and maintenance of API documentation, including descriptions, requests, responses, and error messages.

Support and Problem Management (10%)

• Provide timely and effective technical support to clients, vendors, and internal teams integrating with the APIs.

Governance (10%)

• Adhere to internal policies and procedures for application development and management, following ITIL and other best practice standards.
• Support, maintain, and audit existing service lifecycle artifacts to agreed SLAs.

Stakeholder Management (10%)

• Manage relationships and protocols with other technical platform owners and internal business owners effectively.

Continuous Improvement (20%)

• Advise internal customers on technology improvements to maximize business objectives.

Job Specifications

Academic

•  A bachelor’s degree in computer science, Information Technology or related field.
• Minimum 2 years’ experience in IT systems development within a highly digitized organization working with API’s and providing technical support.
• Strong understanding of REST API’s, SOAP, JSON, Authentication and Authorization and other relevant API technologies and protocols

Professional 

• Experience in core banking software design and development, preferably T24.
• Proficiency in programming languages such as Python, Java, C#, or JavaScript.
• Strong analytical and problem-solving skills.
• Knowledge of systems and processes within the financial services industry.
• Familiarity with issue/bug tracking tools (e.g., TestRail, JIRA) and continuous integration tools (e.g., GitLab CI, Jenkins).
• Experience with API testing tools and test automation.

Technical Competencies:

• Understanding customer requirements and project KPIs.
• Implementing API deployment, testing, automation tools, and IT infrastructure.
• Managing stakeholders and external interfaces.
• Defining and setting development, test, release, update, and support processes for API operations.
• Reviewing, verifying, and validating software code.
• Troubleshooting and advising on code fixes.
• Monitoring processes and updating or creating new processes for improvement.
• Encouraging and building automated processes.
• Implementing API security measures.
• Managing incident resolution and root cause analysis.
• Coordinating and communicating within the team and with customers.
• Reporting progress to the line manager.

Behavioral Competencies:

• Excellent interpersonal skills, relating easily with executives, business managers, technical teams, and customers.
• Commercial acumen with broad business knowledge and interest in market trends.
• Strong leadership and communication skills, able to inspire and rally the technology team.
• Innovative and adaptable, with a passion for technology and continuous improvement.
• Self-driven and results-oriented, with a focus on customer satisfaction, profitability, and efficiency.