Assistant Manager - Business Application Support – Customs & Border Control (C&BC) at Kenya Revenue Authority (KRA)

Job Summary.

The jobholder shall be responsible for technical support and enhancement of existing business systems and ensuring systems requirements are professionally developed and deployed.

Duties and responsibilities

• Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.
• Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.
• Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.
• Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.
• Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.
• Supervise development high level systems design models to ensure relevance and submit to Management for considerations.
• Participate in constituted task forces and committees to address IT related issues
• Provide assistance to clients by addressing systems related issues and providing standardized solutions.

Person specifications

For appointment to this job, the candidate must have:

• Bachelor’s Degree in any of the following disciplines: - Computer   Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.
• Four (4) years relevant work experience, one (1) of which must be at Supervisory level.  
• Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
• Proficiency in Computer Applications.
• Membership to a relevant professional body where applicable.
• Practicing License where applicable.

Key Competencies

• Innovative thinking
• Organizational skills
• Resilience and Adaptability
• Critical Thinking and Problem-Solving
• Customer-Centrism Approach
• Professionalism, Ethical Judgment and Integrity

Technical Competencies  & Certifications.

• Certified Business Analyst (CBAP)
• Systems Modelling and Design Techniques
• Process Modelling and Design Techniques