Business Development Manager at Mwananchi Credit Ltd

Work Experience

• Minimum of 15 years as a branch manager in Microfinance Sector.
• Knowledge of Customer Experience principles and practices.
• Good understanding of Performance Management.

Responsibilities

• Identify and implement action plans and regularly track and review Branch performance to ensure the achievement of the set targets for the branch.
• Responsible for preparation and submission of daily, weekly and monthly reports to the senior management.
• Promote high level customer service culture in the branch for potential acquisitions.
• Achieve set sales &collections targets.
• Stimulate branch growth through marketing of Mwananchi Credit Limited products and recruitment of new clients.
• Cross sell all products and services to both existing and potential clients.
• In charge of repeat business in the branch.
• Maintain high quality portfolio by ensuring on timely payments of loans and being zero tolerant to arrears.
• Conduct customer visits and ensure recoveries where necessary