Business Development Officer - Life at ICEA Lion Group

Job Summary

• The role of the Business Development Officer is promoting and growing the Group Life & Pensions business by providing competitive quotations to clients, generating revenue through diverse distribution channels, new business processing, and providing excellent customer service.

Roles And Responsibilities

• Providing and sending competitive quotations to prospects.
• Preparing and writing proposals for submission and tender processing
• Processing of documentation for new business acquisition.
• Preparing risk registers for various clients.
• Consulting on the most effective cover for a particular need, while taking a number of factors into account.
• Setting up meetings, preparing and delivering presentations to potential clients.
• Developing and maintaining good working relationships with intermediaries and existing customers.
• Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors products.
• Delivering good customer service by responding swiftly to queries and concerns from clients.
• Providing management with market feedback and intelligence.
• Sending out renewal instructions two months in advance.
• Regularly and accurately updating database of all prospective and closed business in addition to submitting a monthly report to managers.
• Ensuring strict adherence to practices, procedures and policy stipulated in the business development operational manual including the Code of Ethics.
• Maintaining and updating all forms of business contacts.
• Gathering customer service feedback and reporting on intellectual and operational issues raised by clients.
• Preparing regular management reports.
• Managing broker/agents social forums to enhance relationships and reward good performance.
• Managing exhibition stands and corporate sponsorships.
• Traveling out of town to sources, renewing and collecting premiums.
• Generating revenue from new and existing brokers as well as clients.
• Providing e-advice to system development initiatives affecting the business development team.
• Identifying broker needs in order to help develop new business opportunities in liaison with business development heads.
• Providing quotations, client services.
• Training of staff (Executive Trainees, & Business Development Assistants) and intermediaries

Occasional Duties

• Taking part in internal Ad Hoc Committees.
• Participating in the automation of business functions

Requirements Academic And Professional Qualifications

• Bachelor’s Degree in a business or social science related field from a reputable university.
• Reasonable progress toward professional qualification(s) in insurance e.g. ACII, FCII or equivalent would be and added advantage
• At least four (4) year’s post qualification experience in a Life Assurance and Pensions Business Development function. Must have previous experience in sales and marketing.

Core Technical competencies

• Appreciable understanding of the Kenya insurance market, the prevailing business environment and products by the competition.
• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Self-motivated but able to work as part of a team.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation and persuasion skills.
• Confidence presenting to large groups of people.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Strong attention to detail, ability to multitask and performance oriented