Customer Care Representative - Calls at M-KOPA Solar

As our Customer Care Representative - Calls, you will provide exceptional customer support across multiple channels including calls and tickets, resolve inquiries, and gather valuable feedback through surveys. You'll handle everything from routine support to emergency situations, ensuring a positive customer experience while contributing to company growth.

Expertise

• We need someone with previous experience in a customer support role and strong phone and verbal communication skills along with active listening abilities. You should demonstrate customer focus and adaptability to different personality types while possessing the ability to multi-task, set priorities, and manage time effectively.
• Critical skills include the ability to track your own work daily and compare to benchmarks plus the ability to manage emotional responses and remain calm under pressure when dealing with disturbing information and content. We value professionals who can maintain composure in challenging situations while delivering exceptional service consistently.