Customer Centre Team Leader at Standard Bank Group

Job Description

To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field
Experience Required

• 5-7 years
• Experience within a contact centre environment (across sales and service).
• Experience of the bank's products, processes and systems.
• Experience in managing client queries and complaints