Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 24, 2023
    Deadline: Not specified
  • Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
    Read more about this company


    Customer Experience Officer

    Job Description

    Roles and responsibilities:

    • Drive usage growth and increase transaction volumes from the newly on boarded and existing clients.
    • Handle customer queries/complaints and provide appropriate solutions and alternatives within the SLA’s and follow up to ensure timely resolution.
    • Build strong client relationships through a deep understanding of their business needs and proactively identify new product expansion opportunities
    • Upsell/cross sell company products to existing clients and achieve the set targets.
    • Liaise with different departments to resolve service problems affecting customers.
    • Prepare weekly departmental debriefs.
    • Service recovery: turn a complaint/unhappy customer into a loyal satisfied customer with professional, empathetic service recovery
    • Maintain high level of product knowledge sufficient to advise customers
    • Meet the set targets on TAT, Quality monitoring and Voice of the Customer Knowledge:

     Skills and Experience required for this Role

    • Proficient knowledge of customer service, and standard customer service practices and procedures.
    • Outstanding organizational skills.
    • Excellent Communication skills
    • Excellent Phone, email etiquette
    • Tech savvy
    • Team player
    • Customer focused
    • Problem solving
    • Office suite Proficiency
    • Enthusiastic and proactive

    Educational Requirements:

    • Higher diploma in business or related discipline, Skills/ Attributes:
    • Years of Experience (Minimum) 2+ years’ experience Customer Service Experience
    • Excellent communication skills and Good interpersonal skills.

    Method of Application

    Interested and qualified? Go to Frank Management Consult Ltd on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Frank Management Consult Ltd Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail