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  • Posted: Jan 19, 2023
    Deadline: Not specified
  • Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company


    Customer Satisfaction Associate


    • Moderating and screening written user content on profiles
    • Moderating and screening user-submitted photos
    • Handling online support requests.
    • Responding to incoming calls and chats.
    • Various support tasks assigned.


    • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
    • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system - speed and accuracy are important
    • Ability to thrive in a multitasking environment and can adjust priorities on the fly.
    • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
    • Keen attention to detail and effective time management skills
    • Eager to learn, adapt and collaborate at all levels.
    • Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
    • Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
    • Ability to escalate issues through the appropriate channels - we thrive on feedback.
    • Readiness to work in the dating sphere


    •  K.C.S.E Minimum of a B-
    • Bachelor’s Degree  in a business-related field with a 2nd class honors upper
    • 1.5 and above years of customer service experience with call center experience as an added advantage.
    • An exceptional level of computer literacy especially in MS office.
    • Advanced fluency in English both written and verbal - Knowledge of foreign languages will be an added advantage.
    • Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.        

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on to apply

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