Customer Service and Administrative Assistant at Ital Global

 Qualifications and Requirements

• Degree or Diploma in Communication, Marketing, Business or related field.
• At least 2 years of work experience.
• Excellent knowledge of social media best practices
• Experience working in a Beauty and Personal Care category, Retail is preferred but not essential.
• Proficiency in Ms. Office with working knowledge of digital marketing.

Personal Traits, Qualities, and Aptitudes.

• A friendly personality, ability to remain calm and pleasant at all times.
• High degree of professionalism and ability to maintain a high level of confidentiality.
• Highly Organized and Ability to work independently.
• Is a self-starter: is looking for ways to help grow the business.
• Meticulous in details and good analytical skills.
• Positive attitude and Confident.
• Excellent verbal and written communication skills and Strong Interpersonal Skills.
• Excellent customer service skills and sales-oriented individual.
• Networking aptitude.
• Have tact and diplomacy.
• High integrity.

Key Responsibilities and Duties

• High-energy administration of front desk point of sale scheduling/booking of appointments etc
• Handle phone, emails, social media enquiries.
• Being the point of contact for all prospective and current customers.
• Drive sales through bookings: educate customers on services to ensure they convert from prospect to long-term customers.
• Supports dynamic and fast-paced adjustments to the executive’s calendar to respond to emerging needs during the course of each day.
• Maintains Director’s calendar by planning and scheduling meetings etc
• Liaises with building management, authorities, and vendors.
• Handles basic accounting duties.
• Determining customer needs and buying potential.
• Working effectively to expand customer base and meet set targets.
• After-sales services to ensure client satisfaction.
• Planning, creating content, publishing, and handling social media platforms that increase engagement and drive leads.
• Undertaking any other office administrative services duties that may be assigned.
• Any other duty assigned.