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  • Posted: Oct 29, 2021
    Deadline: Nov 5, 2021
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    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
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    Customer Service Officer

    Job Description

    The incumbent will accurately capture customer information, ensure quality of documentation as per company’s specifications, provide excellent customer service and ensure timely issuance of quotations.

    KEY TASKS AND RESPONSIBILITIES

    1. Debiting of premiums and processing of policy documents
    2. Debiting and processing of renewal endorsements
    3. Processing and checking of underwriting Documents
    4. Issuing of Endorsements
    5. Issuing & signing of Motor Certificates
    6. Issuing and signing of yellow cards
    7. Review and dispatch of notices
    8. Ensure that work is done within the set standards of service
    9. Do a detailed weekly mail reports on outstanding work.
    10. Give quality customer service to all our clients.
    11. Safe keeping of motor certificates and yellow cards.
    12. Perform any other duties as may be required by the management.

    SKILLS AND COMPETENCIES

    1. Good Communication Skills
    2. Computer Literate
    3. Ability to work under minimum supervision

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

    1. Bachelor’s Degree plus progress in relevant insurance professional qualifications e.g. AIIK, ACII
    2. Minimum of 1 year preferably in the Insurance Industry

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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