Enterprise Account Manager at SimbaNET

Department: Sales

Reports to: Head of Sales Enterprise

Job Purpose: Reporting to Head of Sales Enterprise, the Enterprise Account Manager is expected to independently manage existing accounts and sales within the SimbaNET Sales department. The main focus will be to manage existing accounts, manage churn and burn, do sales acquisitions, collection, and client relations.

He/she will independently produce and manage quotations / proposals / tenders & will submit them to the Customer.

Key Responsibilities:

• Managing existing customer base, revenue retention and growth
• Revenue churn and burn management
• Identifying and developing suitable prospects in the assigned accounts and sectors to approach for selling SimbaNET products, solutions and services
• With the approval of the Head of Sales Enterprise, negotiate rates for proposed products and services with customers
• Ensure customers obtaining services from the company execute appropriate service agreements
• Make follow up for payments by customers after invoices have been raised as per policy
• Achieve agreed sales target within the specified times
• Build and maintain a pipeline that guarantees the achievement of set targets
• To provide regular feedback from the market on the effectiveness and suitability of the products and services and new product requirements
• To prepare and submit weekly reports as required and directed by Head of Sales Enterprise
• Offer support to other divisions such as CSM, Customer Support and Finance in facilitating collections, issue resolutions and upscales

Targets: Achieve the agreed retention and sales targets month-on-month.

Required Education, Skills & Experience

• A Bachelor’s degree in any commercial related field or Information Technology from a recognized university
• Minimum of 5 years accounts management and corporate selling experience in Telecommunications, ICT or related environments
• Should have good knowledge in customer relations
• Good knowledge of Wimax, Fiber and VSAT technologies
• A good understanding of the Account Management and sales processes and cycles
• Excellent communications and negotiation skills
• A team player with the ability to quickly grasp concepts, work under pressure and meet deadlines
• Must be self‐driven and a pleasant individual who is results-oriented
• Ability to interface and communicate effectively at all levels within a corporate environment