Global Account Manager at CDL Human Resource

Duties:

• Client Relationship Management:
• Build and nurture long-term relationships with senior executives and decision-makers of key accounts.
• Act as the primary point of contact between the client and the company.
• Understand the client's business objectives, challenges, and needs, and provide tailored solutions.
• Account Strategy Fr Planning:
• Develop and implement account strategies for global clients to ensure business growth and retention.
• Align the company's offerings with the client's strategic goals.
• Identify new business opportunities within existing accounts and drive revenue growth.
• Global Coordination:
• Work across different regions, ensuring alignment of account activities and strategies globally.
• Coordinate with internal teams in various departments (e.g., sales, marketing, operations, and customer support) to deliver seamless service across multiple regions.
• Address any region-specific challenges or requirements for the client.
• Project Management Fr Delivery:
• Ensure the successful delivery of services/products to clients in a timely and efficient manner.
• Manage and oversee the execution of large, complex projects.
• Monitor project progress and take corrective actions if necessary to meet deadlines and quality standards
• Revenue Growth Fr Forecasting:
• Drive the growth of the account by cross-selling and up-selling services/products.
• Maintain a strong pipeline of potential opportunities within key accounts.
• Prepare accurate forecasts and track progress toward sales targets and account KPIs (Key Performance Indicators).
• Problem Solving 5 Conflict Resolution:
• Act as a problem solver for any issues or conflicts that arise between the client and the company.
• Ensure high levels of client satisfaction by addressing concerns promptly and effectively.
• Reporting Cr Performance Analysis:
• Provide regular updates and reports to senior management on account performance, financials, and growth opportunities.
• Analyze market trends, client performance, and competitive landscape to inform account strategies.
• Market Intelligence:
• Stay up to date on industry trends, competitor offerings, and new technologies that could benefit the client's business. Provide valuable insights and recommendations to clients based on market developments.
• Collaboration and Team Leadership:
• Collaborate with sales teams, product managers, and customer success teams to achieve account objectives.
• Lead global account teams, ensuring smooth communication and effective execution.

Requirements

Skills and Qualities:

• Minimum Experience of 2-5 Year Similar Field/Role
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• Strategic thinking and long-term planning skills.
• Adaptability and ability to handle high-pressure situations.
• Knowledge About Industry, Africa/Asia Market's clients