Head of Commercial Operations - Jumia On-Demand Services at Jumia

Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.    

Main Responsibilities

•  Business steering - monthly, weekly and daily from topline to bottom line and on key deviations vs BP with commercial teams
•  Supporting to define, coordinate and execute promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
• Coordinating the execution and analysing the impact of the Commercial Teams Performance Steering Actions (PSAs) with the Acquisition teams 
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
• Tracking and managing our delivery fee and commission strategy to ensure Jumia remains competitive 
• Weekly analysis of Jumia's actual trajectory versus business plan
•  Ensure all performance steering files are collated in order to deliver actionable insights per market
•  Building and maintaining training/SOP files to a high standard
• Centralising all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritisation by the BI team
• Provide operational support to the management teams as required 

Required Skills & Qualifications

• 5+ years' experience and significant experience in eCommerce, Management Consulting, Venture Capital, Company Creation or Category Management (Retail) would be appreciated
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyse large data sets to make strategic decisions
• Amazing analytical skills
• Organised and Structured
• Fast learner
• Good interpersonal skills: A natural people manager, inspiring and motivating colleague effectively
• Resistant to stress
• Very independent with a strong ability to surpass expectations 

We Offer

• A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
• The opportunity to work with professional and dynamic teams in and outside your local country
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation