Human Resources Associate (Operations) at World Food Programme (WFP)

JOB PURPOSE

To deliver a full range of HR support services to ensure accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services.

KEY ACCOUNTABILITIES (not all-inclusive)

• Provide assistance on a wide range of complex HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
• Allocate responsibilities and support on-the-job learning and development of junior support staff, to ensure they have adequate knowledge of HR systems and procedures required to perform their duties and subsequently can contribute to the provision of effective HR services.
• Identify evolving needs of the organisation and recommend changes in HR processes and procedures, to support improvements in HR services.
• Analyse and respond to various internal and external queries, to ensure that clients are well-informed and that HR team activities are aligned with broader WFP objectives.
• Review and compile a variety of data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, workforce, etc., to support analysis and reporting needs.
• Support activities in the areas of work allocated by the professional officer in compliance with relevant processes and procedures.
• Support and deliver on boarding for new staff joining WFP, to ensure that relevant processes are followed and the conditions of terms of service are explained and understood.
• Prepare a range of complex HR documentation required for the specific area of work (e.g. employment contracts, transfer/separation letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
• Use HR management systems for reviewing, entering and updating a variety of HR data including monitoring various deadlines (e.g. contract expiration, PACE, etc), ensuring compliance with the established deadlines and accuracy of HR data.
• Co-ordinate the maintenance of confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards
• Monitor staff deployment and handle related administrative actions including preparation of reports, to support efficient HR service enabling WFP to respond quickly to a crisis.
• Perform other duties. 

STANDARD MINIMUM QUALIFICATIONS

• Education: A University degree in Human Resource Management, Public or Business Administration, Industrial Psychology, or other relevant fields, or a post-secondary certificate with additional years of related work experience.
• Experience: At least 3 years of progressively responsible work experience in the field of Human Resources Management or other related field.
• Language: Fluency (level C) in the English language and the duty station’s language, if different.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Prior experience in Recruitment and Selection/Talent acquisition activities, employee benefits and entitlements 
• Experience in the use of Human Resource information systems HRIS
• Has gained experience of WFP HR Services operating standards across a range of international humanitarian contexts
• Has provided training to new staff members within area of expertise and supported with ad-hoc queries
• Proficiency in Office 365