Human Resources Officer - Operations at AA Kenya

We are currently seeking to fill the position of HR Operations Officer. Reporting to the Human Resources & Administration Manager, this position is responsible for providing operational leadership and support in the management of payroll processing, statutory compliance, employee leave administration, benefits management, and HR data integrity.

The role ensures accurate and timely HR operations while maintaining full compliance with Kenyan labour laws and regulations.

This role is critical for ensuring seamless HR service delivery, supporting employee satisfaction, and enabling the business to focus on its core motoring services.

Job Summary

• The purpose of this role is to manage day-to-day HR operations with a strong focus on payroll accuracy, statutory deductions and remittances, leave and benefits administration, and maintenance of reliable HR data and records.
• The position holder shall ensure efficient processing of HR transactions, compliance with all relevant laws, and timely support to employees and line managers.

Key Performance Areas

Payroll Processing and Administration

• Managing end-to-end monthly payroll processing, including salary calculations, deductions, and payments.
• Ensuring the accuracy and timeliness of payroll runs and disbursements.
• Preparing and distributing pay slips and payroll reports.
• Reconciling payroll accounts and resolving discrepancies.

Statutory Compliance and Remittances

• Ensuring timely and accurate computation, deduction, and remittance of all statutory contributions (NHIF, NSSF, PAYE, Housing Levy, etc.).
• Preparing and submitting statutory returns and reports as required by law.
• Maintaining up-to-date knowledge of changes in labour and tax legislation affecting HR operations.
• Coordinating HR audits and facilitating compliance reviews.

Leave and Benefits Administration

• Managing employee leave entitlements, applications, tracking, and records.
• Administering staff benefits, including medical insurance, group life assurance, and other welfare schemes.
• Processing benefit claims and ensuring the timely resolution of employee queries.
• Coordinating annual benefits renewal and open enrolment processes.

HR Data Management and Reporting

• Maintaining accurate and secure HR records and databases (employee files, personal data, contracts, etc.).
• Generating HR reports and dashboards on headcount, turnover, leave balances, and other key metrics.
• Ensuring data integrity and compliance with data protection regulations.
• Supporting HR analytics and providing data for management decision-making.

General HR Operations Support

• Handling employee onboarding and offboarding documentation and processes.
• Responding to employee queries on payroll, leave, benefits, and HR policies.
• Supporting the development and implementation of HR policies and procedures related to operations.
• Collaborating with finance and other departments to ensure seamless HR operations.

Minimum Job Requirements

For appointment to this position, one must possess:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• A professional qualification in HR (CHRP or equivalent) is an added advantage.
• At least 3 years’ experience in HR operations with a strong focus on payroll and statutory compliance.
• Sound knowledge of Kenyan labour laws, tax regulations, and statutory requirements.
• Proficiency in HRIS/payroll systems and Microsoft Office Suite.
• Member of a professional HR body (IHRM) will be an added advantage.

Skills and Competencies

• Strong attention to detail and a high level of accuracy in payroll and data management.
• Excellent numerical and analytical skills.
• Good knowledge of HR best practices and Kenyan statutory requirements.
• Strong organizational and time management skills.
• Outstanding communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Problem-solving skills and ability to work under pressure with tight deadlines.