ICT Interns at Federation Of Kenya Employers

( 2 POSITIONS) – ICT/06/2021

The ICT interns will be attached to the ICT department under the overall supervision of the ICT Manager. Under supervision, they will provide administrative ICT support services and provide daily technical support to users at the Federation. 

KEY RESPONSIBILITIES

1. Provide regular and timely 1st level ICT end-user support as assigned and via ICT help desk 
2. Provide ICT support for virtual events, meetings and engagements
3. Assist in troubleshooting of network issues when required
4. Assisting with troubleshooting computer hardware and software
5. Assisting with Software installations and configurations
6. Setting up computer workstations
7. Setting up teleconference & video conference meetings
8. Assess, diagnose and provide resolutions to end-user problems in accordance with the foundations of ICT service management and service delivery
9. Assist in maintenance of relevant knowledgebase, processes and procedures for the ICT Help Desk
10. Work with other staff within the section to share best practice solutions for improved services delivery
11. Provide ICT support in FKE digitalization projects
12. ICT inventory management

QUALIFICATIONS AND EXPERIENCE

1. A bachelor’s degree in computer science/Business Information Technology from a recognized university
2. The ideal candidate should have graduated from the university not more than 2 years ago and be below the age of 30 years 
3. One year ICT Attachment experience in a busy work environment 
4. Understanding of computer hardware, software and Microsoft office suite

KEY SKILLS, COMPETENCIES AND DESIRED ATTRIBUTES

1. Goal oriented, youthful, dynamic, passionate and self-motivated person
2. A team player, creative and innovative person with ability to solve problems
3. Excellent written and oral communication skills
4. A positive attitude, good people skills and ability to learn fast and practice
5. Unquestionable integrity