Information Technology Business Analyst at Zamara Kenya

We are seeking a top-class IT Business Analyst. The IT BA will play a vital role in gathering and validating requirements, translating business needs into functional specifications, supporting user acceptance testing, and serving as a liaison between our business teams and the technical partners involved. This would greatly enhance clarity, reduce rework, and keep our timelines on track.

CORE RESPONSIBILITIES OF THIS ROLE INCLUDE:

Requirements Gathering & Analysis

• Meet with stakeholders to understand their business needs.
• Translate business requirements into functional and technical specifications.

Process Mapping & Optimization

• Analyze existing business processes and identify inefficiencies.
• Propose improvements, often involving automation or system enhancements.

Solution Design Support

• Work closely with developers, architects, and product owners to shape IT solutions.
• Ensure the proposed system design aligns with the business requirements.

Documentation

• Create use cases, user stories, business requirement documents (BRDs), and functional specs.
• Maintain clear documentation throughout the project lifecycle.

Testing & Validation

• Help define test plans and cases.
• Assist in User Acceptance Testing (UAT) to confirm the solution works as intended.

Change Management & Training

• Support users during system implementation.
• Sometimes create training materials or assist in onboarding new tools.

Stakeholder Communication

• Act as a liaison between business units and IT teams.
• Facilitate regular updates, feedback sessions, and workshops

KEY SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Management, Computer Science, Technology or Engineering
• 2 - 5 years of experience as a Business Analyst, Product Owner or Product Manager
• Demonstrates a high degree of digital fluency and an enthusiasm for contributing to the development of cutting-edge digital products that prioritize user experience and functionality
• Proven track record in conceptualizing, designing, and delivering successful digital products or services across mobile and web platforms, showcasing a deep understanding of user needs and market trends
• Prior experience in the banking or financial services sector, particularly in the development or management of digital products, will be considered a distinct advantage
• Demonstrated ability to thrive in fast-paced, Agile development environments, showcasing adaptability, collaboration, and a commitment to iterative improvement and delivering value to customers in a timely manner
• Possesses a meticulous approach to quality assurance, with a demonstrated ability to develop and execute comprehensive testing strategies to ensure the delivery of robust, reliable, and user-friendly digital products
• Eagerness to deliver high quality outcomes for complex problems under strict deadlines.
• Excellent written and oral communication skills with ability to clearly communicate ideas and results