IT Assistant - Local Hire at Kempinski Hotels

The incumbent in this position is responsible to develop and maintain efficient systems necessary to ensure the smooth running and maintenance of the Hotel’s technical/audio-visual equipment. 
To handle the running of day-to-day challenges in the scope of IT in the Hotel as per set standards, policies and procedures.

Key Responsibilities

• Solves technical and operational challenges in the scope of IT reported by users.
• Ensures database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly.
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Follows Kempinski code of practice as related to data and end point security and operation of computer systems with a thorough knowledge of standards of operating procedures.
• In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented.
• To assist the IT Manager in all stages of the day-to-day operation of the Hotel. 
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Coordinate on equipment maintenance during the banquet and other functions to ensure smoother operation is held and to ensure that equipment is back in inventory in good state of repair.
• At least twice weekly, perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Enforce all IT policies across the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in a IT related course  from a recognized learning institution.
• Kenyan Citizen.
• Minimum of 1 year experience in a similar capacity is preferred.
• Ability to work and communicate in a multinational environment.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Good Communication skills.
• Out going with a positive learning attitude.