Receptionist at Karen Country Club

Duties and Responsibilities

• Receiving and signing in members and guests, providing them with the required information on products and services.
• Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and within the Club’s set standards.
• Maintain a guest register while ensuring that guests registration cards are duly filled.
• Ensure guests have proper documentation as required to access the Club services.
• Receive feedback from members and guests using the Club’s facilities, address their requests, enquiries, or concerns.
• Preparing reports on various matters as reported at the reception such as complaints, suggestions and concerns and communicating them to the responsible Managers.
• Make and receive all telephone calls and provide callers with necessary information and assistance.
• Upsell Club merchandise and services to guests and members.
• Monitor and control of stationaries, supplies and other consumables in the section.
• Support Library operations as and when required.
• Function as a center of information for members, guests, and staff.
• Update the notice boards and the marketing screens.
• Keep abreast of attractions, current promotions, and Club events to provide information to members and guests on request.
• Make purchasing and stores requisitions for the department.
• Ensure the front desk is always clean and tidy.

Academic qualifications and experience

• Diploma in Front Office operations.
• Certification in Customer care relations.
• Proficiency in use of Computer.
• 2-3 years’ experience of front desk operations in a reputable organization.

Personal attributes

• Excellent interpersonal and communication skills both written and spoken.
• Good organizational skills and keen to details.
• Public relations and problem-solving skills.