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  • Posted: Jun 21, 2022
    Deadline: Jun 30, 2022
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    The Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coff...
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    Receptionist

    Duties and Responsibilities

    • Receiving and signing in members and guests, providing them with the required information on products and services.
    • Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and within the Club’s set standards.
    • Maintain a guest register while ensuring that guests registration cards are duly filled.
    • Ensure guests have proper documentation as required to access the Club services.
    • Receive feedback from members and guests using the Club’s facilities, address their requests, enquiries, or concerns.
    • Preparing reports on various matters as reported at the reception such as complaints, suggestions and concerns and communicating them to the responsible Managers.
    • Make and receive all telephone calls and provide callers with necessary information and assistance.
    • Upsell Club merchandise and services to guests and members.
    • Monitor and control of stationaries, supplies and other consumables in the section.
    • Support Library operations as and when required.
    • Function as a center of information for members, guests, and staff.
    • Update the notice boards and the marketing screens.
    • Keep abreast of attractions, current promotions, and Club events to provide information to members and guests on request.
    • Make purchasing and stores requisitions for the department.
    • Ensure the front desk is always clean and tidy.

    Academic qualifications and experience

    • Diploma in Front Office operations.
    • Certification in Customer care relations.
    • Proficiency in use of Computer.
    • 2-3 years’ experience of front desk operations in a reputable organization.

    Personal attributes

    • Excellent interpersonal and communication skills both written and spoken.
    • Good organizational skills and keen to details.
    • Public relations and problem-solving skills.

    Method of Application

    Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 30th June 2022 with the email subject being – Receptionist.

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