Learning & Development Coordinator at Accor

We are looking for a dynamic, forward-thinking and pro-active Learning & Development Coordinator responsible for supporting the delivery of the hotel’s learning and development initiatives, ensuring all Heartists® (employees) are equipped with the knowledge, skills, and mindset required to deliver exceptional guest experiences. The role focuses on coordinating training programs, maintaining accurate records, and promoting a culture of continuous learning aligned with Accor’s brand values and service philosophy.

• Coordinate all internal and external training programs in line with the hotel’s L&D calendar.
• Support the delivery of Heartist® onboarding programs, brand training, and mandatory compliance sessions.
• Ensure all departmental training needs are tracked and aligned with performance goals.
• Maintain accurate and up-to-date training records in the Learning Management System (LMS).
• Track training attendance and completion rates for all employees.
• Support the promotion of Accor’s Heartist® culture through engaging learning initiatives.
• Assist in organizing recognition programs, team-building activities, and engagement campaigns.
• Encourage cross-departmental participation in training and development activities.
• Foster a learning environment that supports diversity, inclusion, and innovation.
• Assist in coordinating performance review processes and follow-up development plans.
• Support succession planning initiatives by identifying skill gaps and training opportunities.
• Liaise with departmental trainers to ensure departmental training is consistent and impactful.
• Ensure all training activities adhere to brand standards, legal requirements, and internal policies.
• Support the coordination of health and safety, fire safety, and first aid trainings.

Qualifications

• Diploma or Bachelor’s Degree in Human Resource Management, Education, or Hospitality Management.
• The candidate must possess a high degree of communications and interpersonal skills.  Thorough knowledge of resourcing, training & development processes and activities, ranging from staff to senior management.
• Basic knowledge of Employee Relations legislation.
• Minimum of 3 – 5 years in Resourcing and Training & Development type roles, preferably in a multi-site service industry.
• Excellent communication and presentation skills.
• Strong organizational and coordination abilities.
• Proficiency in MS Office and experience with Learning Management Systems (LMS) is an advantage.