Manager, Core Banking (CB) Liabilities Products at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

• To manage and provide IT support for the Core Banking (CB) liabilities product modules — including deposits, current accounts, savings accounts, and term deposits. The role ensures that the IT systems supporting liability products are reliable, secure, compliant, and aligned with business requirements, enabling the bank to deliver effective deposit and transactional services.

Key Responsibilities
System Support & Maintenance

• Provide daily technical and functional support for CB liabilities modules (deposits, current accounts, savings, fixed deposits).
• Troubleshoot and resolve incidents, system errors, and performance issues related to liabilities products.
• Manage configurations, parameterization, and enhancements of CB liabilities modules.
• Ensure smooth end-of-day (EOD), end-of-month (EOM), and interest accrual processes.

Change & Release Management

• Coordinate upgrades, patches, and new releases for liabilities modules with vendors and internal teams.
• Conduct system testing (SIT/UAT) and validation before production rollout.
• Document system changes and maintain version control.

Integration & Automation

• Support integration of liabilities modules with digital banking, payments, treasury, and financial reporting systems.
• Collaborate with IT teams to automate manual processes related to account management and reconciliation.
• Ensure data integrity and consistency across all integrated systems.

Risk, Compliance & Security

• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, AML/KYC policies, and IT security standards.
• Implement access controls, segregation of duties, and audit logs for CB liabilities systems.
• Work with Risk, Compliance, and Audit teams to close system gaps and vulnerabilities.

Business Support & Stakeholder Engagement

• Act as the IT liaison for business teams managing deposits, savings, and current accounts.
• Translate business product requirements into IT system solutions.
• Provide training and technical support to business users of liability modules.
• Participate in projects related to new liability products as the IT subject matter expert.

Continuous Improvement

• Monitor performance and capacity of CB liabilities modules, recommending upgrades and optimizations.
• Identify opportunities to digitize, automate, and improve liability product processes.
• Research emerging technologies (API-based integrations, open banking) for liability services.

Job Specification

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or vendor-specific certifications.

Work Experience

• At least 7 years of IT experience in core banking systems with 3+ years supporting liabilities modules.
• Knowledge of deposits, interest processing, and reconciliation from an IT perspective.
• Experience in SQL, system integration, and vendor management.

Key Skills & Competencies

• Strong technical expertise in core banking liabilities modules.
• Excellent troubleshooting and analytical skills.
• Knowledge of APIs, middleware, and integration with external systems.
• Strong stakeholder management and communication skills.
• Ability to balance IT compliance and business objectives.
• High integrity, detail orientation, and customer service mindset.