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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job Purpose:
Customer experience lead will organize, plan, and monitor a digital lending’s customer service and experience function to ensure optimized interaction with our clients through developing and implementing strategies useful in improving customer relationship, loyalty, and satisfaction while establishing communication channels and mediums through which our customers engage/interact with the digital lending products and vice versa.
The officer will be responsible for overseeing multiple different processes, all geared towards inspecting and coordinating all the points of contact between a customer and the bank through consumption of the various targeted products defined from time to time.
The role works closely with management and a cross-section of functions within Equity Group as well as other partners.
Job Responsibilities/ Accountabilities:
Requirements:
Essential Knowledge
Key Critical Competencies
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