Manager – Wealth & VAS Commercialization at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.
• Use customer insights and market deep knowledge to develop quick scale to value customer acquisition programs for all digital Insurance, Wealth & VAS innovations. 
• Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital insurance, wealth & VAS customer numbers and usage growth numbers in line with business expectations.
• Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, agents, and partners for new digital Insurance, Wealth & VAS innovations /and enhancements. 
• In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new digital insurance, wealth, and VAS products in line with the bank’s innovation procedures and policies.
• Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team.  
• Resolving any escalated customer issues to ensure customer satisfaction.

The successful candidate should have the following:

• A Bachelors degree from a recognized university.
• Professional qualification certification will be an added advantage
• A minimum five years of experience including experience in the following areas:
  • Business Development in the financial industry
  • insurance and wealth management
  • sales management
  • Business analysis
  • Stakeholder management
  • Project Management 
• Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view. 
• Skilled in reporting, and presentation to C-suite level stakeholders
• Self-motivated and results-focused