Product Development & Service Design Internship at Cytonn Investments

Responsibilities

• Own and track the product development cycle from concept creation, development, prelaunch and post launch activities
• Conduct user research and identify innovation opportunities and trends in the industry and propose them to stakeholders for product enhancements.
• Understand user needs, create personas, and map out the stages of their journey, and design service blueprints.
• Collecting and tracking client issues and pain points collaborating with the other teams to ensure they are resolved and closed.
• Provide support to client facing teams for quick resolution to client queries and engage with service providers to ensure prompt resolution of issues while they arise.
• Documentation of process requirements and conducting usability acceptance testing to ensure process requirements are met
• Review current product features and process flows and recommend process enhancements.
• Research and propose on strategies that would drive product uptake and performance.
• Prepare daily reports and periodic reports showing products uptake, potential sales and areas of proposed client base expansion
• Perform such other duties as may be assigned to from time to time

Requirements

• A grade of B+ and above in KCSE (or equivalent) with good grades in math and languages
• A bachelor's degree with a minimum second-class honors. Candidates expecting to complete their degree work in the next few months are eligible as long as they will be available for the training
• Demonstrated interest in financial technology and is willing to take a deep dive in understanding the intersection between technology and business
• Ability to learn quickly and manage workload in a demanding environment
• Strong organizational and time management skills, and ability to adhere to deadlines, multi-task and be able to prioritize
• A team player with strong work ethic
• A desire to take initiative and suggest process improvements
• Entrepreneurial spirit with demonstrated creativity & innovation in business