Receptionist at SGS

Job Description

• Receptionist duties including answering general inquiries. 
• Receive/Register/Distribute all company incoming mail, including mail received through Post Office and electronically. 
• Organize requisitions for local purchase orders through Procurement. 
• Assist Branch Manager/source competitive quotations from contractors/suppliers. 
• Assist Branch Manager with overall maintenance of SGS premises.  
• Arrange hotel bookings for staff and clients (or as directed by management). 
• Arrange transport for staff operations /clients/visitors. 
• Facilitate arrangements for conferences for internal or external staff/clients for sectors concerned. 
• Organize and monitor regular garbage disposal through appointed contractors. 
• Monitor adequate supply of clean drinking water for staff. 
• Dispatch all departmental related documents to the relevant BLM’s. 
• Operation of the company switchboard including answering a high volume of calls and maintain a rapid response rate according to agreed standards. 
• Log informaiton on calls received, where required and maintain detailed and accurate records. 
• Uphold policies designed to improve the company’s image & relations with customers.  
• Liaising with the direct line supervisor daily for priority requirements. 
• Receipt and despatch of parcels, letters through courier service providers. 
• Assist in managing office supplies such as stationery, toiletries. 
• Maintain records associated with the reception processes and perform other routine clerical tasks as assigned and for other departments as directed by management. 
• Perform duties or other responsibilities which may be assigned by management which is outside the specified job. 
• QHSE and OI - ensure compliance to SGS safety, operation integrity, policies and procedures and register zero injuries.  
• Attend all Safety and Integrity Talks across the Year and sign the Annex B forms.   
• Adopt at all times a safe behavior by exercising due regard for QHSE of SGS employees. 
• Perform any other related duties assigned by the management. 

Qualifications

• Diploma in business studies, secretarial or similar. 
• At least 3 years of experience as a Receptionist in a busy front office or Customer Service Centre. 
• Computer literate. 
• Excellent communication and inter-personal skill. 
• Ability to operate a variety of standard office machines. 
• High school diploma or general education degree (GED) required. 
• Proficient in Microsoft Office aplications. 
• Strong phone skills. 
• Demonstrated ability to read, write, and speak English. 
• Comfortable multi-tasking and prioritizing tasks without guidance. 
• Excellent interpersonal skills. 
• Punctual with strong attendance history. 
• Provide customer service and administration for the SGS front office. To ensure all front office processes are carried out in an efficient and effective manner consistent with the SGS brand of being the “Best in class” when dealing with all potential and existing internal and external customers. 

• Additional Information