Relationship Manager – Alternate Channels & Partnerships at Old Mutual Kenya

Job Description

The Relationship Manager - Alternative Channels and Partnerships is pivotal in expanding and innovating our distribution channels and partnerships. This role involves developing and executing strategies to drive growth, increase market share, and enhance customer access to life insurance products through various models, including Bancassurance, Digital Sales, Affinities, Independent Financial Advisors, and Strategic Partnerships. The role encompasses leading and mentoring the team, managing key partnerships, and ensuring the effective implementation of distribution strategies to achieve business objectives and enhance market presence.

 KEY TASKS AND RESPONSIBILITIES

• Alternative Distribution Strategy: Develop and implement strategies to enhance distribution channels such as Bancassurance, Digital Sales, Affinities, and Independent Financial Advisors.
• Partnership Development: Identify, cultivate, and manage strategic partnerships with affinity groups, organizations, and stakeholders to broaden market reach and customer engagement.
• Product Innovation: Collaborate with teams to design and tailor insurance products to meet the needs of various distribution channels and partners.
• Process Improvement: Regularly evaluate and refine distribution processes to enhance efficiency, accuracy, and customer satisfaction, and explore automation and digital enhancements.
• Operational Excellence: Set and monitor performance metrics, establish goals, and drive initiatives to achieve high standards of operational performance and service delivery.
• Technology Integration: Work with IT and operations teams to implement technology solutions that optimize distribution processes and boost productivity.
• Partnership Management: Build and maintain strong relationships with partners including banks, financial institutions, brokers, and affinity groups; negotiate and finalize partnership agreements.
• Sales Leadership: Develop and execute strategies to drive life insurance sales through alternative channels, set targets, and guide the team to achieve revenue and growth objectives.
• Market Intelligence: Monitor and analyze market trends, competitor activities, and customer preferences to identify growth opportunities and address challenges.
• Training and Development: Ensure staff and partners are equipped with the necessary knowledge and skills to promote and sell life insurance products effectively.

SKILLS ,KNOWLEDGE & COMPETENCIES

• Strategic Thinking
• Communication
• Negotiation
• Leadership
• Sales Management
• Analytical Skills
• Customer-Centric Approach
• Project Management
• Industry Knowledge
• Innovation and Technology

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Insurance, Finance, Business, or a related field.
• Diploma in Insurance.
• LOMA/CII/IIK Qualification.
• 5-8 years of experience in a similar role with a proven track record in sales and relationship management.
• Experience in insurance digital sales and partnerships is highly desirable.