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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job Summary
To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Purpose:
Key Accountabilities.
Sales & Service – 70%
Business Management: - 25%
Staff Management: - 5%
Risk & Control Objective - 100%
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Education:
Knowledge of the bank’s products, services and policies required to undertake the role:
Knowledge & Skills
Must have good knowledge on: -
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