Reservations Manager at Radisson Hotel Group

As a Reservations Manager, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as Amadeus, Lighthouse, and Pulse, along with a strong understanding of revenue optimization, inventory control, and market analysis

Key Responsibilities

• Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, brand.com).
• Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
• Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
• Supervise and support the team in handling guest inquiries, special requests, and group blocks.
• Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
• Utilize STR, Lighthouse and Pulse to track competitor pricing, demand trends, and forecast accuracy.
• Support and execute revenue strategies in collaboration with the Revenue Manager.
• Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
• Act as the department lead for system-related matters involving Amadeus, Pulse, and Lighthouse.
• Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
• Conduct regular team meetings, training, and one-on-one sessions to support development.
• Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
• Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
• Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
• Prepare and contribute to forecasting, budgeting, and business planning processes.
• Ensure compliance with  Radisson brand standards, SOPs, and audit requirements.

Qualifications

• Minimum 4–5 years of experience in hotel reservations or revenue management.
• Degree or diploma in Hospitality Management.
• Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.