Retail Area Manager - Coast at BBOXX

Reports to: Retail Manager

Location: Field (80%) and Distribution Center (20%)

Job Purpose:

As a Retail Area Manager, you will be ensuring that a network of shops meets their targets in Sales, Installation, and Repossessions. Create an action plan, follow through with it and adapt in case the plan does not deliver results.

Job’s Responsibilities:

• Ensuring each shop meets its objective: sales, installation, and repossession
• Creating a plan with the Retail Manager or Head of Operations to meet targets
• Implementing marketing and sales strategies using the retail supervisors
• Reporting on the performance of each shop and product to the Retail Manager
• Suggesting changes to implementation plans

Description of tasks:

Responsible for sales metrics across a defined network of shops

• Supporting retail supervisors in planning for their monthly/quarterly objectives
• Assessing the current performance of shops and change plan if necessary
• Managing the schedule of retail supervisors and motivating them to reach new heights
• Supporting and coaching Retail Supervisor in the field as part of their training
• Monitoring their performance against objectives and taking necessary actions
• Ensuring the shop network covers well the area

Responsible for technician’s performance

1. Supporting the retail supervisor in managing the technicians
2. Creating any strategy necessary for the retail supervisor to meet technician related objectives
3. Supporting the retail supervisor in recruiting new technicians
4. Monitoring their performance against objectives and taking necessary actions

Responsible to implement a marketing strategy in coordination with Retail Supervisor

• Propose different marketing activities
• Work with marketing manager in implementing marketing strategies

Responsible for the operations in the area

• Supervise the retail supervisors in their activities
• Consolidate information on the performance and operations of the Area
• Set targets and objectives for shop staff, and review performance in quarterly reviews
• Create monthly plans for areas based on targets, and overall strategy
• Create budgets for the area in line with monthly and quarterly plans
• Coach agents to become better leaders

Person specification:

• Have a university degree and working experience in sales leadership
• Senior managerial experience with field and operation experience preferable in FMCG
• Be willing to travel days a week
• Be proficient with the Microsoft Office Suite
• Have a valid driving license
• Must speak fluent English

Desired skills include:

• Leading a team is second nature: You have had a lot of professional experience leading a team. Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
• You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
• You live to meet targets: You love challenges, you are driven to reach targets. Demonstrated ability to meet targets independently as a leader.
• You are an experienced recruiter: You have built a top-performing sales team in the past and can show results.
• You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
• You are committed to amazing customer experience:  Going the extra mile for the customer is natural for you.
• You have strong solid business sense: You are highly analytical, grasp the numbers and their meanings, and plot an appropriate course of action
• Excellent verbal communication, listening, and phone skills
• Good motivational skills and enthusiasm
• Experience in project management