Risk Consultant, Business Development - Retail Insurance Broking at Zamara Kenya

In more detail, the areas of responsibility include:

New Business

Source for new business and generate revenue for the department by: -

• Networking with potential clients & other stakeholders to identify gaps and solutions that we can offer.
• Generate referrals & leads from clients & other sources based on existing relationships & unmatched service delivery.
• Client presentations on Zamara offerings and solutions.
• Cross selling within Zamara Group.
• Looking for new opportunities for growth & partnerships through collaboration with other BD members.
• Work towards achieving set personal targets which will feed into the department’s targets.
• Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.

Account Servicing

• Review underwriting documents to ensure they agree with the current market trends, the Insurance Act and IRA guidelines.
• Confirm that underwriting pre-requisites are met before a risk is taken up.
• Handle renewals and midterm premium adjustments.
• Ensure premiums are fully paid by providing monthly updates of outstanding premiums.
• Identify client’s needs and ensure they are satisfactorily met.
• Carry out product training to clients to ensure client are aware of what they are covered for.
• Send out periodic e-shots on various products offered in retail as well as sensitization of pertinent matters concerning existing covers.

Managing and Growing Client Portfolio

• Formulate a client log to track existing clients plus their current policies.
• Engage existing clients throughout their policy period in terms of updates on market trends to build good relationships.
• Design tailor-made policies to suit client needs.

Internal Training

• Provide guidance and training to new staff on their relevant roles.
• Organize external teams (Insurers) to train staff on existing and new products.
• Organize internal training for processes and products.
• Carry out proficiency tests on product knowledge and retail process.

Experience and personal qualities

The following experience is preferred:

• Bachelor of Commerce degree - Insurance option or business-related field
• Pursuing ACII qualification
• Strong knowledge of insurance products
• System training on M-files
• Excellent presentation skills
• Proficiency in Insurance Broking software
• Proficiency in navigating network drives, DMS
• Effective writing & communication skills
• Report writing skills

The following personal qualities are preferred:

• Ability to persuade and influence
• Client service orientation
• Advanced relationship building & networking skills at all levels
• Ability to multi-task and delegate where appropriate