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  • Posted: Jun 9, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Royal Service Agent

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following: 

    • Consistently offer professional, friendly and engaging service
    • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
    • Processing all external and internal calls by redirecting calls or directly assisting the caller
    • Answer email and texting inquiries in a timely manner
    • Pre-arrival communication email templates
    • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
    • Maintaining accurate records of guest calls to maintain data integrity
    • Assist guests regarding hotel facilities in an informative and helpful way
    • Follow department policies, procedures and service standards
    • Liaise with Sales and other departments as required
    • Understanding of the hotel’s emergency procedures and dispatching as required
    • Follow all safety policies
    • Other duties as assigned

    Your experience and skills include:

    • Previous customer related experience an asset
    • Must possess outstanding guest services skills and sophisticated verbal communication skills
    • Computer literate in Microsoft Window applications required
    • Prior experience working with Opera or a related system an asset
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively with fellow colleagues as part of a team
    • Flexibility to work weekends and holidays as needed
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Adhere to Fairmont The Norfolk Grooming Guidelines. 

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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  • Send your application

    View All Vacancies at Fairmont Hotels & Resorts Back To Home

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