Take on an existing book of business and clients and ensure that their accounts are grown and maximised to their full potential through great service, cross selling and upselling.
Research and develop new client pipelines, including initial outreach via phone, email or in person meeting.
Foster strong relationships with clients from the first meeting, understand and notarise their needs, desires and requirements and ensure our service match their expectations.
Learn the products and offerings we provide to our customers and provide in-depth, subject matter expertise to clients about our services and solutions.
Input new customer information onto the company ERP and maintain that information accurately, ensuring updates are input.
Develop sales contracts in line with the customers’ requirements and budget and close deals.
Maintain customer follow up post-sale and manage their account and service levels accordingly.
Collaborate with various other departments to ensure customer satisfaction and that service level agreements are being maintained.
Work in line with company KPI’s and targets.
Qualifications and Requirements
Educational background in either business, marketing or related field.
Minimum of 5 years’ previous experience in a business-to-business sales role.
Well-rounded computer skills, with experience of working on an ERP/CRM system to upload and maintain customer information.
Demonstrated ability to build pipelines, prospect and research industry clientele and build a database of clients.
Confident to demonstrate and explain products and services offered by the company either remotely or in person.
Strong communication skills, both written and verbal with a strong command on English.
Demonstrated objection handling abilities, able to prepare and close deals for clients.
Proven ability to meet and exceed targets, KPIs and goals.
Strong knowledge of the IT and networks sales market.
Gmail
Yahoomail