Senior Officer - Telesales at MyCredit Limited

The Job

•  Achieve and supersede set targets on Key Performance Indicators.
•  Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction.
•  Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell.
• Continuously assess customer satisfaction and execute quality improvement actions.
• Manage customers and stakeholder relations in accordance with company policies and service level agreements.
• Stay abreast of the complete line of financial services and products to better meet customers' needs and expand revenue.
•  Support the team in mining and analyzing customer data to identify and plan for expansion and/or additional business. Execute customer instructions and advise customers accordingly.
•  Participate in tele-marketing activations and other marketing related activities to drive sales and generate revenue.

Qualifications

•  Exceptional interpersonal communication and leadership skills, with the ability to communicate and manage staff at all levels.
• Strategic thinking, planning and creative problem-solving skills.
•  Sound decision making skills based on accurate and timely risk analysis.
•  Strong creative and innovative capabilities.
•  Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability.
•  Ability to collaborate with upper management to organize, plan and achieve company goals,
•  3+ years' experience in a mid-level Contact Centre position in a similar institution.
•  Bachelor's Degree in a business/marketing or similar course, post graduate qualification.