Senior Telephone Operator at County Government of Kericho

Duties and responsibilities

Work at this level will include telephone operation duties: -

• Routine testing of exchange lines and switchboard facilities; and 
• Telephone exchange clerical work.
• An officer at this level may also be deployed as in charge of a telephone exchange of one to two (1-2) switch board positions with a maximum capacity of twenty (20) exchange lines and approximately two hundred (200) exchange lines. At the exchange, the officer will be responsible for: -
  • Carrying out head set coaching to new entrants;
  • Liaising with telephone engineers/technicians on maintenance of telephone equipment/facilities, with accounts section on settlement of telephone bills and with supplies section on procurement of telephone facilities/spare parts and stationery.

Requirements for appointment

For promotion to this grade, an officer must: -

• Have served in the grade of telephone operator I or in a comparable and relevant position in the public service for a minimum period of three (3) years;
• Have passed a four (4) months certificate course for government telephone operators from a government training institute or any other recognized institution;
• Be proficient in computer applications;
• Possess good oral and written communication skills in both English and Kiswahili; and
• Have shown merit and shown ability as reflected in work performance and results.