Technology in Programmes Advisor at Trocaire

Key Duties & Responsibilities

Technology for Impact

Work with colleagues across the Global Programmes Division and the ICT in Programmes Steering Committee to:

• Review the current use of technology in Trócaire’s development and humanitarian programmes, identifying areas for new or further investment.
• Review and update the digital strategy for Trócaire’s Global Programmes Division that is in line with the organisational digital strategy and with Trócaire’s localisation and partnership focus.
• Lead out on the implementation of the revised divisional strategy.
• Work closely with country and HQ colleagues to document learning across the organisation on the use of technology in programmes for impact e.g., through case studies.
• Ensure any technology used in programming is ethical, safe and appropriate for partners and people supported and that is complies with GDPR and other relevant data protection requirements.
• Explore and shape emerging best practices on ICT for programmes in the sector through collaboration and engagement with peers internally and externally, including participating in and contributing to NetHope’s ICT4D working group.
• Develop processes and support country teams to manage the adoption, and where appropriate, the scale-up of new technology within country offices.
• Provide advice for new grant applications and proposals as required on areas of innovation and technology, ensuring adequate budgets are allotted for technology.
• Be the focal person in the Global Programmes Division for the testing and roll out of the organisation’s preferred data visualisation platform.
• Lead the piloting and roll out of Trócaire’s data visualisation platform in the GP Division and in a number of country offices.
• Provide support and assistance to country teams so that they can maximise the impact of the software for reporting and data analysis purposes.
• Drive continuous improvement and development of Trócaire’s approach to data visualisation.
• Support the Head of PIL and team colleagues as required on relevant organisational initiatives.
• Closely collaborate with the MEAL Data Collection and Analysis Advisor on the use of CommCare across the organisation.
• Closely collaborate with the Accountability and Learning Advisor to digitise Feedback and Complaints Handling Mechanisms (FCHMs).
• Manage Trócaire’s overall relationship with Dimagi/CommCare.
• Lead organisation wide communication around ICT in programmes initiatives.
• Collaboration with PIL team members, Global MEAL Team and stakeholders. internally and externally to leverage learning and create interest and engagement in PILs work, and foster positive working relationships.
• Support concept note and proposal development for funding calls with ICT elements on an ad-hoc ongoing basis.
• Profile Trócaire’s work on the use of technology in programmes externally and internally.
• Leading: Reflecting our values of Participation & Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
• Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
• Collaborating: Reflecting our values of Participation & Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
• Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly & with integrity; acknowledging Trócaire’s reputation in the use of resources.
• Delivering Results: Reflecting our values of Accountability & Perseverance, getting a quality job done through effective performance, planning and decision making.
• Continual Improvement & Learning: Reflecting our values of Participation & Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
• Flexibility & Change: Reflecting our values of Participation & Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.

Qualification

• Primary degree in a relevant area

Experience

• At least 5 years’ experience in programmes or MEAL roles with at least 3 years’ experience working in an international NGO environment, preferably in an overseas-based position.
• At least 3 years’ experience of using digital technology/ICT to improve programme quality
• Excellent data presentation and report writing skills.
• Expertise in the development and delivery of training and support to colleagues and partners
• Experience in project management
• Experience in providing guidance and often direct bilateral support to colleagues in relevant activities.
• Experience with data visualisation software such as PowerBi or Tableau
• Experience of using digital data collection platforms such as CommCare or Kobo
• Experience of best practice in relation to data protection/GDPR

Skills

• A strong understanding of various technology platforms/tools and their strengths/limitations for use in human rights, women’s empowerment, GBV, humanitarian and livelihoods programmes.
• A strong understanding of best practice in the field of monitoring, evaluation and impact assessment.
• Excellent training and facilitation skills.
• Excellent interpersonal and influencing skills.
• Excellent written, verbal, and communication skills.

Qualities

• Ability to build credibility, work with, and influence a variety of colleagues in the development and implementation of systems and processes.

Other

• Willingness to travel regularly to Trócaire’s overseas offices and within Ireland/Europe.

Requirements

Qualification

• A research-focused post-graduate qualification, preferably in an international development or technology related discipline.
• Train the trainer or related certification
• Experience of conducting M&E activities within an overseas development/humanitarian context.
• Experience of working with partnership agencies in an overseas development context.
• Experience of multiple analysis platforms and CRM software solutions such as Salesforce
• Experience of liaising with solution providers.
• Experience of project management software solutions.
• Good knowledge of written and spoken Spanish and/ or French
• Good understanding of (Trócaire’s) partnership approach and working with local partners

Experience

• Experience of conducting M&E activities within an overseas development/humanitarian context.
• Experience of working with partnership agencies in an overseas development context.
• Experience of multiple analysis platforms and CRM software solutions such as Salesforce
• Experience of liaising with solution providers.
• Experience of project management software solutions.

Skills

• Good knowledge of written and spoken Spanish and/ or French

Qualities

• Good understanding of (Trócaire’s) partnership approach and working with local partners