Assistant Customer Care Officer at Uasin Gishu County Government

Requirement for Appointment

• Diploma in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
• Pleasant personality & Good interpersonal skills and People Management skills.
• Knowledge & Competencies of Computer skills.

Duties and Responsibilities

• Assist in handling various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
• Assist in directing queries to relevant officers and ensuring that feedback is given promptly.
• Assist in registering and handling customer complaints.
• Receiving walk-in clients.
• Capture and update Client’s data/ office records.
• Respond to clients enquiries through phone calls, messages and emails.