Underwriter at Old Mutual Kenya

Job Description

The incumbent will assess, review/price and determine risk acceptance for risks presented within the set standards of service in a manner to ensure quality retention of risks and timely service.

KEY TASKS AND RESPONSIBILITIES

• Preparation and dispatch of renewal terms/notices to ensure maximum retention
• Renewal follow up with weekly update reports on performance and progress
• Updating of the renewal tracker daily
• Sharing SMS renewal reminders prelist with call center for action.
• Preparation of monthly renewal reports.
• Ensuring compliance with company credit policy and payment plan.
• Ensure premium collection with weekly reports on outstanding premium.
• Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.
• Maintain effective business relationships/engagements/entertainment to ensure effective delivery of service and maximum business retention.
• Assessment, management, and rating of risks to ensure acceptance and retention of quality business.
• Responding to customer queries and complaints in a timely manner
• Training and mentoring underwriting assistants to ensure motivation
• Issuance of policy documents within 14 days from receipt of full documentation
• Issuance of policy endorsements within 14 days from receipt of documentation
• Dispatch of renewal notices 6 weeks prior to the policy renewal date.
• Ensuring adherence to underwriting processes and guidelines
• Evaluation of accounts performance to maintain a loss ratio of portfolio at 50%
• Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.

SKILLS AND COMPETENCIES

• Analytical, Negotiation, Risk Assessment
• Marketing and customer relations
• Teamwork, Presentation, Good communication
• Business etiquette and professionalism
• Reporting

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Business Degree with preference in Insurance/Actuarial science
• Progress towards AIIK/ACII qualifications
• 3 years’ experience preferably in the Insurance Industry