Value Added Services - Coordinator at CDL Human Resource

The VAS Coordinator role is key in end-to-end coordination of Value-Added Services (VAS) inputs i.e. Facilitating VAS Partner Onboarding as per process; Driving timely VAS service request execution (RFI); Executing VAS Billing operations; and, Managing VAS operations process improvement.

Key Responsibilities (Balance scorecard)

Financial, Customer, and Processes impacting KPIs

• VAS Partner Onboarding
• ensure the Partner is onboarded through the laid out system capture process
• validate to ensure the Contracts are as per recommended templates and filled appropriately
• ensure/validate the recommended KYC (know your customer) documents are attached
• follow up with relevant internal functions to ensure successful Partner onboarding, as guided by regulatory & policies.
• Implement legally binding requests (e.g. cessations, split accounts, etc) by following recommended policies and procedures

VAS Service requests execution

• ensure request form and are received from the partner
• ensure validation of request form by sales
• ensure invoicing by Revenue accounting
• ensure partner shares a POP (purpose of payment), in alignment with the invoice
• ensure validation of payment by Finance Treasury
• ensure RFI (request for implementation) is raised and tracked for delivery within SLA (Service Level Agreements)
• follow up VAS escalations to closure

VAS Billing operations

• Improved Billing execution
• Billing preparation & validation
• The monthly invoicing to the partners.
• The monthly credits to the partners.

VAS processes improvement

• ensure proper processes and procedures are implemented
• come up with solution based proposals for process improvements
• execute process improvements
• track KPIs vs delivery within SLA (Service Level Agreements)
• Maintain a VAS Partner Base and Central repository for all VAS & SDP/A2P related Documentation

People impacting KPIs

• Teamwork – Proactively add value to the operations team; identify and build capacities to ensure VAS coordination business continuity planning.
• Empowerment - Solution based collaborative engagements to enhance VAS operations
• Continuous learning for exponential growth
• Manage leave liability as per employment terms & conditions

Requirements

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Telecommunications, IT, or a related field.
• 2–4 years of experience in telecom, digital services, VAS, or sales operations.
• Prior exposure to working with cross-functional teams
• Understanding of VAS products and services in a telecom environment.