Career Opportunities at Aga Khan University Hospital

Introduction

In the last four decades, Aga Khan University (AKU) has built a global reputation for its work to improve the quality of life in developing societies through high-quality teaching, research, and healthcare delivery that reflects its core values of impact, quality relevance and access. A not-for-profit organization and an agency of the AKDN, the University has campuses and programs in Pakistan, Kenya, Tanzania, Uganda, Afghanistan, and the United Kingdom. The Aga Khan University Hospital, Karachi, and the Aga Khan University Hospital, Nairobi were the first hospitals in their regions to be accredited by American accreditation health organizations such as the Joint Commission International (JCI) and the College of American Pathologists.

Currently, in East Africa, AKU offers academic programs in medicine, nursing, teacher education, and journalism. Moreover, Aga Khan University Hospital, Nairobi (AKUH, N) is a teaching hospital that provides tertiary and secondary level healthcare services along with a number of outreach centers spread across various parts of Kenya. The university in East Africa currently has a total staff strength of approximately 3000 full-time staff and faculty.

Applications are invited from qualified candidates for the above position based in Nairobi Kenya.

Reporting to the HR Business Partner – Research, in the Human Resource department, the position holder will ensure all HR functional support is provided across research business units.

Key Responsibilities:

• Support the recruitment and selection of vacant positions.
• Ensure a seamless onboarding process for new joiners.
• Facilitate timely staff confirmations.
• Assist in the management of employee grievances, disputes, and disciplinary cases, ensuring equitable and fair treatment. (organizing and documenting the disciplinary hearing process)
• Facilitate timely benefits administration and compliance.
• Assist in the documentation required for input for release of payroll.
• Assist with Performance Appraisal staff mapping.
• Assist in creating, updating, maintaining and safe keeping of staff records and files on a continuous basis.
• Any other duties that may be assigned from time to time.

Qualifications and skills requirements:

• 3 years of relevant work experience
• IHRM membership
• CHRP qualification will be an added advantage.
• Excellent verbal and written communication skills in English
• Proficient use of computer applications.
• In-depth knowledge of the Kenyan labor laws
• Good negotiation skills
• Ability to complete tasks in a timely manner and good time management skills.
• Ability to work under pressure.

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Job Summary

The Aga Khan University's Centre for Innovation in Medical Education (CIME) is regarded as the most advanced simulation-based healthcare teaching and learning institute in Pakistan and East Africa and is comparable to the best in the world. CIME aims to transform education in Nursing, Medicine, Dentistry and Allied Health professions in Pakistan and East Africa through partnerships and through raising expectations of what is possible in education, innovation, and learning through technology.

AKU- Department of CIME is seeking an Administrative Assistant who will serve as the frontline representative of the Centre, managing reception duties while also contributing to technical, educational, and administrative tasks as required in-order to allow the center carry out its mission of facilitating high quality learning through innovation in medical education.

Responsibilities

• Greet and assist visitors, students, faculty, and staff courteously.
• Foster psychological safety for learners.
• Provide front desk customer service at CIME.
• Maintain an organized and welcoming reception area.
• Manage phone calls, emails, and correspondence efficiently.
• Direct individuals and address queries following AKU guidelines.
• Receive and sort mail and deliveries.
• Maintain filing systems for records and equipment.
• Schedule venues for meetings and workshops.
• Coordinate ground transportation for campus faculty and staff.
• Arrange travel itineraries for visitors, faculty, and staff.
• Maintain bulletin boards with current information.
• Provide periodic reports as required.
• Collaborate with the  technical team to ensure equipment functionality.
• Support setup, breakdown, and clearing of spaces and equipment.
• Assist in preparing materials for simulation sessions.
• Participate in simulation scenarios and educational programs.
• Complete other duties as assigned by supervisor.

Qualifications

• Higher Diploma in Social sciences.
• A bachelor’s degree in social sciences or relevant field would be an added advantage.
• Minimum of 2 years’ experience in a similar position at an educational or healthcare facility
• Experience scheduling appointments, events booking calendar management.
• Travel function related experience.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Experience in the healthcare industry.
• Excellent written and verbal communication skills
• Excellent time management and prioritization skills
• Able to deal with conflict and de-escalate situations.
• Attention to detail, focused on providing a high-quality experience to visitors and learners.
• A team player who supports other team members
• Invested in continuous improvement of self, others and the Centre.
• Able to reflect and show change in behaviour based on reflection and feedback.
• Excellent self-presentation and ability to multitask.